Technical Support Customer Service

Jason Crim

**** * ****** #**, *** Diego, CA *****

Phone: 619-***-**** Email: ***********@*****.*** Summary

Experienced technical support professional with 9 years of expertise in delivering high-quality customer service and technical assistance. Proficient in troubleshooting, resolving hardware/software issues, and enhancing user experience. Education

Computer System Technician Certificate

UEI College, April 2010

Work Experience

Technical Support Representative

Dexcom

Aug 2016 – Apr 2022

● Delivered technical support for glucose monitoring systems; managed high-volume support tickets.

● Trained new team members; documented issues and solutions.

● Collaborated with engineering teams to resolve complex issues. Help Desk Technician (Tier 1- 2.5)

Productivity Associates Inc.

Jun 2010 – Mar 2016

● Monitored/troubleshot digital media networks; provided first-line support via phone/email.

● Led conference calls with engineers/vendors for issue resolution.

● Remote troubleshooting of Windows and Linux servers; documented all issues in ticketing systems.

● Supported advanced troubleshooting and problem resolution. Skills

● Technical Support

● Documentation

● Customer Service

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