Customer Service Administrative Assistant

**** ******** *** ***. * Miami, FL *****

Phone: 305-***-****, Email: *******.**********@*****.***

SKILLS SUMMARY

•Notary Public – Notary I.D. NO.1473972

•Well Organized

•Able to Maintain Confidential Information

•Excellent Customer Service Skills

•Proficient in Quick Books

•Proficient in Microsoft Office

•Power Point-Outlook-Go System

•Bi-Lingual-English/Spanish

•Type 65 words a Minute

PROFESSIONAL EXPERIENCE

Administrative Assistant/Bookkeeping/Customer Service

•Notarized documents for the student application for The Department of Agriculture and Consumer Services.

•Processed and filed confidential materials related to labor and employee relations.

•Prepare employee paycheck, invoices, reports, memos, letters, financial statements and other documents, using Quick Books, Microsoft Excel, Microsoft Power Point database, the Go File System, and SEO knowledge.

•Answer phone calls and direct calls to appropriate parties or take messages. Attend meetings to record minutes.

•Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

•Open, sort, and distribute incoming correspondence, including faxes and email.

•Knowledgeable of office equipment’s uses, functions, and repair them when they are jammed and out of order such as fax machine, scanners, and copiers.

•Conduct research, compile data, and prepare papers for consideration and presentations for staff and managerial staff.

•Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. File and retrieve corporate documents, records, and reports.

•Greet visitors and determine whether they should be given access to specific individuals.

•Answered all questions, resolved inquiries, and resolved any disputes.

•Handled high volume of phone calls in accordance with policies and procedures regarding confidentiality and release of resident information as per decals.

•Customer service professionalism with over 10 years of successful client services, leadership and management experience.

•Coordinate with student’s and clients to be aware of the state regulations.

Employment History

Notary Services – Miami, FL 2008 – Present

BNP Security Group, LLC – Miami, FL 2020-2023

Executive Assistant/ Bookkeeping / Notary Services

Black Night Protection, Inc. - Miami, FL 2017-2022

Administrative Assistant/ Bookkeeping / Business Administrator / Notary Services

Black Night Security School - Miami, FL 2017-2022

Executive Assistant/ Customer Service / Notary Services

Suffolk Construction, Inc. - Miami, FL 2014-2016

Director of First Impressions

EDUCATION

Champagnat Catholic School Hialeah, FL 2005

High School Diploma

Miami-Dade College

Associate’s Degree Miami, FL 2012

Florida International University

Bachelor’s Degree Miami, FL Current

REFERENCES ARE AVAILABLE UPON REQUEST

2/2

Employment History

Notary Public

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