Customer Service Representative

Mohammad Arhaanali Saiyad

Moncton, Canada E*C *L*

506-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Proven Customer Service Representative with a track record of enhancing customer satisfaction at Mobile Care INC through expert complaint resolution and workload management. Skilled in CRM software and maintaining professionalism under pressure, significantly improving loyalty and efficiency. Demonstrates exceptional ability to manage high call volumes and resolve complex issues, ensuring high-quality customer service. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

SKILLS

• Complaint resolution

• Workload Management

• CRM Software

• Customer Service

• Inbound phone calls

• Quality Assurance

WORK EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE 04/2022 to Current Mobile Care INC - Moncton, NB

Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.

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Participated in regular team meetings, sharing insights on common customer issues for collective problem-solving efforts.

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Managed high call volume while remaining focused on delivering excellent customer experiences.

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Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.

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Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.

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CUSTOMER SERVICE REPRESENTATIVE 04/2020 to 10/2021 Meera Pharmaceuticals - Vadodara, India

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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• Responded to customer requests for products, services, and company information. Developed strong product knowledge to provide informed recommendations based on individual customer needs.

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EDUCATION

Crandall University - Moncton, NB Master

Business And Management, 08/2023

• Graduation with Distinction,

The Maharaja Sayaji Rao University - Vadodara, India Bachelor's Finance And Accounting, 03/2020

• Graduation with Distinction.

LANGUAGES

English

Native or Bilingual

REFERENCE

1. Abdul Kalim

Owner: Mobilinq

Email: **********.**@*****.***

2. Kirk Stothart

Manager: PSEUDIO & ENVY

Email: *************@*******.***

3. Abrar Khan Pathan

Employee: Toronto-Dominion Bank

Email: *********.******@**.***

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