Sales Specialist Customer Service

Darryl E. Cooper

Cell: 480-***-****

*******@*****.***

EXPERIENCE:

CPR Savers & First Aids Supply Tempe, AZ.

Government Bids & Sales Specialist 2/2013 to Present

Purchased commodities and services to meet specialized needs

Make purchased decision in accordance with company procedures and regulations

Identify and partnership with new sources for supplies and products

Negotiated with suppliers for best pricing and services

Issue bid request, secure product samples, spec, photos & description

Oversee the logistics of shipments to various locations, domestic and international

Determined if company can respond to bid

Maintained and follow up all process

Assist customers with any concerns or issues

G.E.M. Bookkeeping Services Gilbert, AZ.

A/R-Business to Business/Collections 5/2006 to 1/2013

Performed daily over 70+ collection calls to clients in order to resolve outstanding balances

Maintained good clients relations to over 100 business in construction, manufacturing, retail and small business (ex. Versatile Technology, Horizon Stucco, Pulte Homes, Marine Clean, JPJ Fashions) while collecting on delinquent balances

Provide solutions based on account holders and negotiate immediate payment with specified dates and amounts

Interact with other departments, partnering with them to enable debt repayment

Researched and follow-up on payment discrepancy notifications.

Responsible for daily reconciliation of bank accounts, tracking NSF checks

U S Foodservice Phoenix, AZ.

SR.A/R Adjuster/Customer Service 10/2003 to 5/2006

Heavy inbound/outbound commercial collections calls to delinquent, charged-off or high risk in order to secure payment

Resolve billing inquires and negotiate payment arrangements to cure delinquent accounts

Interact with other departments (recovery, bankruptcy and fraud) in order to enable debt repayment

Educate clients on accounts terms and alternate payment programs and methods

Full cycle accounts receivable to include heavy daily cash posting including checks, wires, ACH posting and collections.

Researched and follow-up on payment discrepancy notifications

Performed various accounting functions

Honeywell, Inc. (Contract Project Assignment) Tempe, AZ.

Cash Application Specialist 6/2002 to 10/2003

Responsible for applying unidentified and unapplied cash receipt to correct invoices

Researched misapplied cash, posting, and reviewing payments.

Identify and addressing problems in processing, work hold reports and error research queues

Prepared journal entries, general ledgers, reconcilement of accounts, credit/debit memos, daily balances of receipts and various accounting functions

Prepared write-off, month-end closing and follow-up with credit analyst with customer invoices to assure correct application to the account

EDUCATION:

Machinist Training Institute Detroit, MI.

Certificate of Technical Training 1991

Texas Southern University Houston, TX.

1984-1987

SPECIAL SKILLS:

Strong understanding in Microsoft Office, Excel, Word, Quickbooks, Bright Pearl, Mas 90, Tandem, Peachtree, Oracle and various accounting software.

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