Customer Service Active Directory

Orlando Restrepo

706-***-**** *******.*.********@*****.***

Experience:

ABG 11/2023 – 02/2024

IT Technician Gainesville, GA

Answer support requests on technical issues.

Active Directory User Management.

Perform remote troubleshooting.

Install and Manage Anti-Virus solutions.

Provide accurate information on IT products or services.

Record events and problems and their resolution in logs.

Follow-up on any reported issues and confirm problem has been resolved.

Gwinnett County District Schools 05/2023 – 11/2023

IMT (Contractor) Suwanee, GA

Customer Service

Manage escalation issues for computer network, and printing operations and provide computer, network, printing, and software application support to the district.

Provide central office and school support related to computer, network, and printing operation issues.

Assistance end-users with backup-up and data-restore.

On boarding training, computer deployment, and printer assignment via Active Directory.

Dispatch to different schools throughout the county when needed to help Technical Support Technicians.

Active Directory User Management.

Asset Management

Perform remote troubleshooting.

Vanguard Durst Digital Printing Systems 07/2022 – 02/2023

Build Technician Lawrenceville, GA

Unload to Uploading Printer Crates from shipping containers to the designated area of the warehouse.

Diagnose, repair, and solve printer errors during building.

Finalize product and verify effectivity before shipping to customer.

Carefully package the product according to industry standards and customer requirements.

Use appropriate packing materials to protect the product during transit, and label the packages clearly with shipping information.

Load Crates onto Box Trucks, Flat Bed Trucks, and Semi-Trucks.

Sewn Products Equipment Company 11/2015 – 07/2022

Technician Jefferson, GA

PLC trouble shooting and re-programming. Customer Service Telecommunications Telephone Skills

CAD Software installation and training. Communication Skills Information Systems Administrative Operations

International client relations.

International product installation, repair, and training.

Cargill, Inc. 12/2007 - 11/2015

Lab Technician Gainesville, GA

Analytical testing of products for DSM and FSO.

DS&O systems (Unilab, Interspec, and Adage)

TEKsystems, Inc. 08/2006 - 09/2007

2nd level Desktop Support Lead Technician/Consultant Atlanta, GA

Customer Service

Writing detail instructions on how to solve new issues to the knowledge database for team members.

User Assistance configuring re-install applications

Encrypt laptop hard drives.

Set up and service remote access control for users

oBlackBerry Support, Dame Ware Remote Control, Veritas NetBackup 5.1

Troubleshooting/installation of Microsoft Office, CDC Enterprise applications.

Mass installation of hardware equipment and migration to Windows, using Ghost 8.

Use of ITMU tool to complement the WSUS servers for patch detection.

Client support.

CERTIFICATION:

A+ Certification 220-1101 & 220-1102 – In progress.

EDUCATION:

Computer Learning Center 08/1995 - 05/1996

Certified in Computer Electronics & Networking Technology Paramus, NJ

Intensive 1000-hour course with classroom and hands-on training in the following:

AC and DC Electricity Circuits.

Analog and Digital Electronics.

CMOS Settings.

Network installation, management, and printing.

Hardware Installation.

Login Script.

Disk Manager.

Virus Removal.

Repairing and Troubleshooting.

LANGUAGE:

Fluent in Spanish and English.

Contact this candidate