General Manager Customer Service

BRETT A. STEINER

GENERAL MANAGER.

Parkland, FL • 901-***-**** • ***********@*****.***

SUMMARY

I’m a charismatic and passionate leader with considerable experience and a proven track record of consistently winning high levels of business within a competitive marketplace. Able to quickly establish credibility with senior decision-makers in a wide range of business contexts. Ability to manage sales operations and consistently achieve remarkable results. I have the entrepreneurial spirit required to work in highly flexible, rapidly changing, ambiguous work environments. Having an insatiable level of wisdom to solve problems and quickly build solid internal and external relationships. Bottom line: I love what I do.

KEY SKILLS, STRENGTHS & COMPETENCIES

Develop strategies to optimize profitable growth and support company and customers objectives.

Able to work in any environment with an emphasis on character, honesty and integrity.

Full P&L responsibility of the entire sales & costs

Proven ability to develop and execute on strategies generating positive sales results.

Always consider legal, regulatory and compliance issues before deciding a plan.

A transformational, careful listening, selfless, servant leader with superb empowerment ability

ADDITIONAL EXPERTISE: Performance management • Relationship Management • Campaign Reporting • Customer Service • Implement Policies • Financial Acumen • Microsoft Office Suite• Create Brand Awareness • Training & Staff Development ADDITIONAL PEOPLE SKILLS: Lead by Example • High Standards • Consistency • Leadership Skills • Energetic • Enthusiastic • Integrity • Analytical • Team Player Creative Thinker • Problem Solver • Excellent Communicator

EXPERIENCE

NOSNAWS, LLC. IHOP & WALT’S AMERICAN GRILL Planation, Boca Raton FL 2018 – July 2024

MANAGER OPERATOR

Staff development, training & performance evaluations, manage and input payroll,

All operational purchases, accounts payables, marketing execution and daily operations.

Budgeting and cost controls, develop strategies to optimize profitable growth.

Support company and customers objectives •

Maintain the highest standards of quality controls and presentation.

Health code compliance and safety practices.

Financial Acumen, P&L responsibility for sales & costs to track theocraticals vs actuals.

Performance management to the owners with results and strategies.

RUSSO’S NEW YORK PIZZERIA Germantown, TN 2007 - 2018

MANAGING PARTNER AND OPERATOR

From the ground up, designed and supervised the build-out of a 5,000sq. ft., 200 occupancies, restaurant.

Supervised front/back house operations

In charge of staff recruitment, interviewing, hiring, training, and for a staff of 45

Managed budgeting and cost controls, including sales and excise tax.

Maintained the highest standards of quality control, cleanliness and safety - health inspection average high 90%

Oversaw vendor relationships and inventory management positioning the location within the top three out of 40 units for an average food cost of 22%, beer 28%, wine 32.2% and labor 27%

Menu development including the creation of a brunch menu unique to the unit which increased monthly sales by 20%

Utilized period system accounting to track weekly theoretical, profit and growth strategies, and quarterly reports.

PERKINS FAMILY RESTAURANTS AND BAKERY Memphis, TN 2004 - 2007

REGIONAL MANAGER

Managed a five-store region with 6.8 million in sales.

Supervised a staff of over 175 employees.

Tracked weekly theoretical, profit and growth strategies, and quarterly reports through period system accounting.

Increased sales by 13% while reducing food costs by 8%

Managed menu, marketing and training rollouts

Maintained high quality assurance and controls.

Forecasted, tracked and monitored rewards system resulting in an increase holiday baked good sales by 15%

(EARLIER EXPERIENCE)

THE DRAFT AMERICAN GRILL Columbus, GA 2001 - 2004

DIRECTOR OF OPERATIONS

Designed and supervised the build out and managed 70,000sq. ft., sports-themed dance club/restaurant/bar housed within a 1920s basketball gymnasium

Supervised a staff of 35 (hiring and scheduling)

In charge of all budgets and controls, liquor, beer, wine, admissions, and restaurant acquired all permits

Booked and coordinated DJ’s, fashion shows, concerts, and special events.

RAFTERS SPORTS BAR & GRILL Roswell, GA 1997-2001

MULTI-UNIT MANAGER

Designed and supervised the build-out of three of four restaurants. Each location was approximately 7,000 sq. ft. with a 200-250 occupancy

Responsible for all daily operations and controls

Managed store P&L using period plans for a store bottom line of 15% - 18% flow through.

Implemented new controls and requisition systems for, liquor, beer, wine, and restaurant to maximize profit

Oversaw promotions and marketing.

Hired, trained and scheduled a staff of 30-35 per location

Developed themed catering offerings to increase food and beverage sales.

TONY’S GRILLE & TAP Atlanta, GA 1991-1997

GENERAL MANAGER

Supervised a staff of 50.

Introduced new controls and requisition systems for, liquor, beer, wine, and food to maximize profit.

Created themed-based catering offerings to increase food and beverage sales.

BORDERLINE BAR & GRILLE Malibu & Moorpark, CA 1987 - 1991

DIRECTOR OF OPERATIONS

Designed and supervised the build-out of both locations: Malibu - 8,000sq. ft./175 occupancy, Moorpark - 20,000 sq. ft./500 occupancy.

All controls, liquor, beer, wine, admissions and restaurant

Booked DJ’s, music and special events.

EDUCATION

University of West Georgia Carrolton, GA

INTERESTS

Biking, weight training, racquetball and volunteer work with local animal rescue shelters

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