Customer Service Representative
Resume:
Artie Sigmon
Clover, SC
************@*****.***
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Extend Health/Willis Towers Watson - Greenville, SC October 2021 to Present
i was a customer service representative in a call center environment working from home. i dealt with over 60-75 incoming and outgoing calls through the call center all day. i helped people with their hra's their ara's their reimbursement accounts that were set up by their companies to help pay for their healthcare and such after they retired. it was a great job and i received several awards for top performance and i love dealing with people of all kinds. i have a high school diploma and over 22 years of customer service experience including running my own business for about 20 years total. ive worked with customers of all backgrounds and have been told i have great people skills. im very familiar with all types of programs including word excel and all microsoft programs aswell as a customer database program for the companies i have worked for. im an extremely fast learner and do very well under pressure. Owner and Operator
Metrolina Window Cleaning - Charlotte, NC
September 2001 to March 2021
All aspects of owning a business including all of the duties ie. accounting, billing, estimating jobs, supervising all jobs, all customer service, ordering all supplies and equipment, human resources, all of the incoming and outgoing customer and business calls, and much much more... Project Manager
Amazon - Charlotte, NC
February 2010 to November 2018
was a project manager specifically working with the Amazon Prime addition to the company. I worked with the technical department with getting the software update ready and getting it running smoothly with Bithub, Microsoft Exel, and internal programs. My business communication was through Skype for meetings and Zoom as well as internal programs that were implemented for this purpose. Supervisor
Sunrise Window Cleaning
November 1998 to September 2001
As a supervisor of Sunrise Window Cleaning, responsibilities include; supervise every aspect of jobs, supervise all jobs to ensure efficiency and completed in a timely manner, and train new employees. Education
Associate in Arts (AA) in Computer Networking
Strayer University-North Carolina - Charlotte, NC
July 1998 to September 2000
High school diploma
South Point High School - Belmont, NC
August 1996 to June 1998
Skills
• Mac OS
• Active Directory
• Accounting
• Microsoft Windows Server
• Linux
• DNS
• TCP/IP
• Windows
• Cleaning
• Microsoft Office
• Accounts receivable
• Microsoft Outlook
• Computer networking
• Help desk
• Technical support
• Computer operation
• TCP
• Microsoft Excel
• Microsoft Word
• Data entry
• Network support
• Operating systems (10+ years)
• Customer service
• Cashiering
• Communication skills
• Leadership
• Cash handling
• Administrative experience
• Live Chat
• Phone Etiquette
• Typing
• Upselling
• Cold Calling
• Troubleshooting
• Customer service
• Sales
• Marketing
• Typing
• Cold calling
• Salesforce
• Live chat
• Google Docs
• Upselling
• Technical support
• Project management
• Cash handling
• Leadership
• Windows
• Accounts receivable
• Telecommunication
• Software troubleshooting
• Accounting
• Human resources
• Help desk
• Cash register
• Office management
Assessments
Sales skills — Completed
July 2021
Influencing and negotiating with customers
Full results: Completed
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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