Supply Chain Team Lead

L

SAMANTHA STENCH

CREW MEMBER

PROFESSIONAL SUMMARY CONTACT

Experienced Shift Manager and Team Lead Trainer with expertise in % 313-***-****

supply chain and production management. Skilled in computer S *************@*****.***

proficiency, documentation and reporting, and production error

correction. Successfully trained and supervised staff while maintaining

inventory levels and providing exceptional customer service. Adept at

addressing customer complaints and resolving conflicts.

Q Taylor, Michigan 48180

SKILLS

Computer Skills Documentation And

Reporting

Supply Chain Managem: Production Management

EXPERIENCE

Shift Manager

JAN 2014 - JAN 2022 Arby's, Dearborn, Michigan

Trained and supervised new staff members.

Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.

Addressed customer complaints and resolved conflicts.

Assisted customers with product selection, providing exceptional service experience.

Maintained knowledge of store products and services to make recommendations to customers.

Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times.

Conducted daily walkthroughs of the store, identifying potential risks or hazards.

Team Lead Trainer

FEB 2011 - FEB 2016 Arbys, Taylor, Michigan

Provided guidance and support to team members on technical, process, and organizational matters.

Monitored employee performance metrics to measure efficiency and productivity levels within the team,

Led weekly meetings with the team to discuss progress and potential issues.

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