Customer Service Store Manager

MARGO SEEBER

Napa, CA ***** 707-***-**** ad7ny5@r.postjobfree.com

Dedicated to provide every customer with exceptional experiences and facilitate a inviting environment. Effectively oversee and align processes with dynamic conditions, while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Relationship building and management

Customer relations

Sale experience

Merchandising expertise

Oral and written communication

Business development and planning

Staff scheduling

Team motivation

Store Manager, 08/2019 - 06/2022

Pendleton Woolen Mills – Napa, CA

Improved customer satisfaction through staff training in customer service and product knowledge. Developed a successful employee retention plan, reducing staff turnover rates significantly. Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Assistant Store Manager, 01/2014 - 07/2019

Merrell – Vacaville, CA

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Maintained exceptionally clean, customer-friendly and well-run store Assisted with grand opening of two stores and re grand opening of two stores. Area Manager, 08/2008 - 05/2013

Kohl's

Maximized team knowledge and productivity by effectively training, monitoring and directing employees. Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies. Assisted in the grand opening of the Napa store

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