Customer Service Data Entry
Resume:
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Brenna Seward
House Springs, MO *****
ad7nx2@r.postjobfree.com
WWW: Bold Profile
Skills
• Business processes and procedures,
Database Management, Contract
Review
• Claims analysis, Claims Processing,
Insurance Claim Forms Review,
Reporting abilities, Recordkeeping
Organization
• Customer Service, Data Entry,
Teamwork and Collaboration,
Excellent administrative abilities
• Interpersonal Skills, Attention to
Detail, Time Management,
Excellent Communication, Self
Motivation, Problem-solving
aptitude, Critical Thinking,
Continuous Improvement
• Proficient in Xact Analysis,
Xactimate, Microsoft Office
applications, Adobe
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Engle Martin & Associates through expert claims analysis and effective problem-solving. Skilled in Xact Analysis and interpersonal communication, I excel in fast-paced environments, achieving significant improvements in efficiency and client service quality. Work History
Leasing Agent
Better Homes 4 U, Fenton, MO May 2024 - Current
• Invited prospects to fill out application upon completion of property tour.
• Toured property with prospective tenants and provided wealth of information in regard to its key features.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Used Buildium to keep record of financial transactions and rental applications.
• Performed background, reference and credit checks as part of screening process of prospective tenants.
Assistant Sales Manager
Ashley Home Furniture, Ballwin, MO October 2023 - February 2024
• Assisted sales team with completing customer transactions and managing issues.
• Completed store opening and closing procedures by counting drawers and managing security.
• Demonstrated exemplary customer service by engaging clients on sales floor.
• Trained new associates in successful sales and performance strategies.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
Claims Technician
Engle Martin & Associates, St Louis, MO October 2014 - August 2023
• Triaged and assigned all new claims for the Small Loss Commercial claims department.
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• Set up new claims in all internal systems including Xactimate and Xact Analysis.
• Evaluated commercial property claims and ensured compliance with client instructions and strict timeframes.
• Followed up with Examiners on unresolved issues, and reached timely resolutions to compliance issues.
• Worked with claims adjusters and examiners to expedite claim handling processing in alignment with procedures.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Generated, posted and attached information to claim files.
• Checked documentation for accuracy and validity on updated systems.
• Prepared weekly, quarterly, and annal month over month metric reports to evaluate adjuster performance and there Small Loss Commercial team performance to ensure quality and appearance to client requirements.
• Pulled metric reports from Xact Analysis to ensure date of contact, date of inspection, and date of estimate were uploaded/entered correctly. If any fields were not up to date I would work with field adjusters and update these systems on their behalf.
• Uploaded and captioned field inspection photographs in Xactimate, entered deductible information and any other fields that were missing information or not entered correctly, and followed up in Xact Analysis to make sure the two systems handshake and populate the details correctly.
Education
Brooks College at Long Beach, CA
Some College (No Degree) in Marketing
The Institutes at Online
Insurance And Risk Management
Certifications
Licensed Property Adjuster - Home State TX, and all reciprocal States
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