Automation Engineer

Allen Davis

Phone: +* (***) *** – **** Email: ***********@*****.***

LinkedIn: https://bit.ly/LinkedIn-APD

Automation Engineer - RPA

An accomplished and versatile IT professional, Allen Davis has over 20 years of experience in the field. He is known for his ability to lead people in the right direction and for his collaborative approach. Allen’s organizational and problem-solving skills are highly praised, as is his knack for building productive relationships. This allows him to smoothly function while driving others towards excellence. Allen also has a hunger for learning and improving his current knowledge back to advance his career in management with the goal of making C-level leadership.

Skill Areas

Create complex SQL queries and stored procedures in MS SQL Server for the past decade.

Create complex stable bots with Automation Anywhere A360 / v11.3.x

Excellent leader and team player, producing quality products and services that meet the organization’s objectives.

Strong interpersonal, written, and communication skills, with an ability to interact with a diverse population and all levels of management.

Design all UX / UI interfaces and workflows and create all documentation for them.

Professional Experience

iHeartMedia (2022-2024)

Business IS Analyst [RPA Developer]

Create new bots in A360 to automating various Premiere Network processes.

Create documentation for bots via looking at the code and documenting the process.

Continue to improve on Production bots as needed.

Maintain VMs with preventative maintenance.

Design all UX / UI interfaces and workflows as I develop applications.

Dominion ENERGY (2020-2022)

RPA Developer & Administrator

Document client process in Solution Design Document.

Design bot’s workflow and document in Technical Design Document.

Continue to improve on Production bots as new bugs arise.

Worked on various power delivery and supply chain bots saving hundreds of hours in manpower & $100k+.

Design all UX / UI interfaces and workflows as I develop applications.

Created supply chain and power delivery bots in both v11.3.4.1 and A360.

Automation Anywhere (2018 – 2020)

Automation Engineer

Work with clients to create RPA bots to handle their remedial tasks.

Created many RPA bots for telecommunication, finance, and sales areas.

Hands-on experience in Automation Anywhere in the control room and command in automation anywhere.

Well experience in the Robotics Process Automation development with the tool Automation Anywhere.

Installed and maintained Robotics Automation tool, Automation Anywhere tools, involved in automating the business requirement using Automation Anywhere by creating tasks using task recorder and task editors.

Hands-on experience in control room administration, adding & maintaining roles/users, deploying bots to the various levels of environments (Dev to Test to Production).

Hands-on experience with Bot Insight dashboard creation/maintenance.

Hands-on experience with IQ Bot learning instances

Allstate Insurance (2018 – 2018)

Application Developer

Work user stories on the current sprint.

Develop features for the concept of Virtual Assistant application using NodeJS and Java.

Create RESTful services as needed.

Help develop the basic framework for the Virtual Assistant

Document all methods used within code.

Think Finance (2014 – 2017)

IT Operations Specialist & .NET Developer

Support ongoing product maintenance, including production support, cross-team communication, and a highly auditable and verbose log of remediation actions taken

Remain informed of supported product team features and functionality. This includes attending product team meetings and stakeholder reviews as appropriate.

Provide first and second level support for custom and commercial applications

Troubleshoot, diagnose, and resolves application issues

Develop tools to make processes easier using C# with WinForms (i.e., ACH Audits).

Develop a web application for documentation on various jobs using ASP.NET MVC & C#

Design all UX / UI interfaces and workflows as I develop applications.

Create SQL scripts and queries to analyze data and make needed corrections.

Create Entity Relationship Diagrams (ERD) to keep track of table relationships.

Assist the dev team in reviewing code in C# to see if a defect needs to be logged to fix.

Created Web Dashboard using ASP.NET MVC & C# to track issues and document various fixes and FAQs.

ACH Processing Company (ACHPC) (2014 – 2014)

Junior ASP.NET/C# Developer

Get company web application, database, and API set for PCI DSS Level 1 compliance.

Begin the process of migrating web applications to being stateless using HTML5, CSS3, jQuery, JS, and AJAX/JSON.

Work with offshore dev to increase web application performance.

Integrated web application into Team Foundation Server 2013 (TFS).

Create SQL Server scripts and queries to analyze data and make needed corrections.

Create Entity Relationship Diagrams (ERD) to keep track of table relationships.

Created stand-alone apps in VB.NET and C#.NET to aid operations functions.

File & Serve Xpress (FSX) (2013 – 2014)

Application Engineer

Research and identify errors within the FSX application via XML and SQL Server.

Create SQL queries, sometimes from scratch to research errors and fix them.

Process municipal reports for Colorado and US Mail.

Work with Development and QA teams on deploying updates to production servers.

Worked on developing tools to aid the Application Engineer role in C# and VB.NET.

Worked with HTML and JavaScript.

NCR (2013 – 2013)

SQL Database Analyst

SQL Server 2008 SQL Queries – Stored Procedures.

Back-up team lead with a total of 6 people on the team.

Research errors in Decision Logs and SQL tables.

T.G. Mercer Consulting Services (2012 – 2013)

SQL Database Analyst

SQL Server 2005/2008 Database Development SQL Queries T-SQL – Stored Procedures / Triggers / Joins / Functions Database Administration – Performance Tuning / Monitoring.

Maintained data and reporting and performed quality assurance on data queries/ reports. Utilized Pivots and Tables for MS Excel to create dynamic workbooks.

Created SSRS Reports displaying dynamic data in an understandable format utilizing SSMS and BI Dev Studio.

NEC America (2011 – 2012)

SQL Analyst

Assisted in planning, designing, and implementing the Common Database. Such activities involve interaction with development and end-user personnel to determine application data access requirements, transaction rates, volume analysis, and other pertinent data required to develop and maintain integrated databases. Used SQL, web-based applications for queries, and report development.

Worked under general supervision, assists in analysis and design activities associated with the development and maintenance of the database. Must be competent to work independently in most phases of database management.

Used SSRS to create reports to create dynamic reports to track variance amounts that were generated from the server; as well as tracked variance changes in the MS Excel workbook log.

Digital Recognition Network (2010 – 2011)

System Administrator

Sets up, configured, and supported internal and external networks.

Developed and maintained all systems, applications, security, and network configurations.

Troubleshoot network performance issues and creates and maintains a disaster recovery plan.

Recommended upgrades, patches, and new applications and equipment.

Provided technical support and guidance to users.

Knowledge of commonly-used concepts, practices, and procedures within a field.

Relied on instructions and pre-established guidelines to perform the functions of the job.

Monitored Active Directory and Exchange systems on a Windows Server 2003 domain controller, monitored communication with Juniper and SonicWall firewalls, Various VM Servers, NAS Storage servers, and two database servers running Windows Server 2003 and SQL Server Enterprise 2005.

Create & maintain various PHP & ASP pages that listed the company’s inventory and hardware and software information (Licenses, who items are issued to, and so on).

US Army (2007 – 2010)

Signal Support System Specialist

Supervised, installed, employed, maintained, troubleshoot, and assisted users with battlefield signal support systems, terminal devices, satellite communications equipment, and automated telecommunications computer systems, to include local area networks, wide area networks, and routers.

Integrated signal systems and networks; performs unit-level maintenance on authorized signal equipment and associated electronic devices; trains and provides technical assistance to users of signal equipment; and operates and performs preventive maintenance checks and services (PMCS) on assigned vehicles and power generators.

Professional Development & Credentials

Master of Information Systems w/Graduate Information Systems Management Cert. University of Phoenix

BS in Information Systems – Software Engineering University of Phoenix

Associates of Arts in Business Administration American Intercontinental University

Certified Advanced RPA Professional (V11) Automation Anywhere

Solution Architect Automation Anywhere

IQ Bot – Developer Automation Anywhere

Control Room Administrator Automation Anywhere

Business Analyst Automation Anywhere

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