Customer Service Call Center
Resume:
Mary Draper
Garfield Hts, OH *****
ad7nw3@r.postjobfree.com
Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintain a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Work Experience
Customer Care Specialist
INSX Cloud – Akron, Ohio February 2022- July 2022
• Assist healthcare brokers and producers with healthcare applications that were not able to be submitted,
• Take inbound calls and answer questions regarding the INSX cloud site.
• Read through XML’s trouble shooting problems with healthcare.gov applications.
• Made outbound emails to our points of contact regarding system errors.
• Submitted and completed tasks in Asana to meet the companies needs.
• Used Microsoft teams as a form of communication daily with colleagues in other departments regarding system issues.
• Provided healthcare brokers with critical information about SEP dates, CMS compliances, and healthcare.gov rules.
Customer Service Representative
CVS Caremark PBM - Solon, OH July 2019 to August 2021
• Assist members with their pharmacy benefit plans.
• Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions so that our customers better understand their coverage and options.
• Through my skills and knowledge I offer the solutions needed to help simplify members health care. • Provide excellent customer service with empathy while resolving the member’s questions on the first call.
Education
Bachelor of Science
Indiana Wesleyan University - Marion, IN
January 2021 to November 2023
Associate of Science
Indiana Wesleyan University - Marion, IN
January 2019 to November 2020
High school diploma
John F. Kennedy High School - Cleveland, OH
August 2007 to June 2011
Skills
• Computer Skills
• Communication Skills
• Conflict Resolution
• Service and Support
REFERENCES AVAILABLE UPON REQUEST
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