Medical Assistant Customer Service
Resume:
EARNISHA C. HOWARD
**** ******* ***** *** *, Indianapolis, Indiana 46254
**************@*****.***
PROFESSIONAL SUMMARY
Seeking a position that will utilize my customer service skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills, growth, and experience. SKILLS
• Clerical Writing
• Active Listening
• Customer and Personal Service
• Reading Comprehension
• Speaking
• Time Management
• Computers and Electronics
• Critical Thinking
• Judgment and Decision Making
• Active Learning
• Vitals
• Injections
• EKG’s
• Phlebotomy
• Triage
• HIPAA & OSHA
• Billing & Coding
• Medical Terminology
• Urinalysis
• Prostate Biopsy
• In & Out Cath
• Cystoscopy
• Vasectomy
EXPERIENCE
Indiana University Health Urology July 2023- Current Medical Assistant Indianapolis, Indiana
• Room patient and collect patient vitals.
• Enter medical data using Cerner database.
• Stock and sanitize exam rooms.
• Perform chemical and microscopic urinalysis.
• Draw blood and prepare specimens to be sent to lab.
• Prepare and administer IM and subcutaneous injections.
• Perform and assist with office procedures as directed by physicians.
• Bladder Scans, flow rate, bladder catheterization, and bladder instillations.
• Provide basic patient education regarding clean intermittent catheterization.
• Assist with Cystoscopy, fusion biopsy, vasectomy, and Testopel procedures.
• Staple removal.
Primecare Community Health March 2023- July 2023
Medical Assistant Chicago, IL
• Room patient and collect patient vitals.
• Enter patient medical data using Athena database.
• Call patients with negative test results.
• Scheduling appointments
• Assist patients with prescription refills.
• Stock and sanitize exam rooms.
• Prepare and administer injections.
• EKG’s
• Urinalysis
Edward Elmhurst Health Jan. 2023 – Feb. 2023
Medical Assistant Extern Elmhurst, IL
• Room patients and collect patient vitals.
• Enter patient medical data using Epic database.
• Assist patients with prescriptions refills.
• Stock and sanitize exam rooms.
• Prepare and administer injections.
Customer Service Manager Nov 2018 – April 2023
McDonald's Chicago, IL
• Providing fast and friendly service to customers.
• Processing customer returns as well as refunds.
• Provide inventory control.
• Remained calm under pressure in a fast-paced environment.
• Made sound professional decisions in crisis situations. Customer Service Associate / Cap 2 Mar 2018 - Nov 2018 Walmart Supercenter Cicero, IL
• Stocking / Receiving
• Memorized store organization system as well as special products and discounts.
• Ensured customers were satisfied with their total shopping experience.
• Displayed exceptional problem solving skills when it came to irate customers. EDUCATION
Lincoln College of Technology – Melrose Park, IL
Medical Assistant Diploma completed February 2023
GPA 3.6
Contact this candidate