Customer Service Front Desk
Resume:
Ronald Bernard
Avondale, AZ 85392
************@******.*** or ************@*****.*** or
******.***********@*******.***
Seeking a career utilizing my customer service expertise, knowledge and to hope to learn and be trained on a different career path. Enjoy to be trained,
SKILLS
Enjoy customer interaction and assist colleagues and management team in what’s needed to complete task including assisting accounting department.
* Office Management
* Teambuilding & Supervision
* Staff Development & Training
* Policies & Procedures Manuals
* Report & Document Preparation
* Spreadsheet & Dbase Creation
* QuickBooks knowledge & bookkeeping knowledgeable and know-how
* Know and understand PCI compliance when ever processing of credit cards are involved. Each year had to get certified/re-certified with PCI compliant with how credit cards are used by customer on paying their bills to stop fraud.
* Have heavy experience in warehouse arena working at Amazon, Walgreens Fulfillment centers, with conveyors, cylinders where Val’s shoot down the tubes.
Working at TCH as Custodian
EXPERIENCE
Homewood Suites by Hilton, 11450 W Hilton Way Avondale, AZ
Night Auditor/Front Desk Agen, Full-Time. 10-6-22 to Present
Check in guest throughout night run run reports at beginning to get accurate room count if sold out. Export reports for manager daily and email them their specific reports. Run night audit to roll date to next business. Calculate totals from reports for Managers. Over 10 years of Accounts Payables and Accounts Receivable
The Center For Habitation Glendale & Litchfield Rd. Goodyear, AZ
Working at TCH as Custodian/General Cleaner Contract May-23 to September -23
Cleaning restrooms, mopping scrubbing, cleaning gyms (Small gym, Big gym).
Amazon-GYR1. 580 S. Bullard, Goodyear, AZ
Picker 10-2-23 to 10-8-23 Mon, Tues, Thurs, Fri
Picking products that stow put in cube and put in correct bin.
Amazon is good place to work at, but we were forced to Zappos shoes. Since I’m already in system from once before they only gave me one option. The same steal toe shoes that tore my ankles up.
wear.
Red Lobster, Goodyear, AZ
Dishwasher, Culinary, Cleaning replenish dirty dishes, part Time job only. September-22 to October -22
● Clean all dishes that come thru, pots and pans, to be reused for next customer, And ensure no food Rescinded is remaining for food born I’ll mess. Changing frying pans, pots sheet pans. Drain water from machine regularly and fill it up again.
Walgreens, Tolleson, AZ
Fulfillment Associate Specialist I, October 2021 - July 2022
● Monitor, clean, error correction when prescription order clear jammed,
● Replenish Val’s for medication, lids, correcting any and all jams
● Packing orders for customers and ready for shipping, sorting prescriptions to correct area for pharmacy drop off, replenish goods used before end of the shift
● Cleaning workstation. Verify items in light ways are ok to be cleared out or not.
Wonolo & Instawork - Christmas season
August 2021-December 2021.
Work for Nordstrom.
Amazon-GYR3 GYR3 83rd & Roosevelt St. Tolleson, AZ
RC-FC Associate I, March 2021 - October 2021
● Was loading outbound trucks with individual boxes and totes to be shipped out the next morning to other warehouses
● Was also trained to scan boxes that come down the conveyor belt and placed on the pallet to be shipped out to other Amazon warehouses
● I wrangled in different department using a scanner and inducted, running items through machine as they were sorted into their respective place to be shipped out. Scanned and sorted each item to it’s bin
Walgreens, 43rd & Glendale & Shea & Scottsdale Rd Glendale, AZ/Scottsdale, AZ
GSA Customer service, Cashier, January 2020- February 2021
● Facing products on shelves to bring forward. Each day store faced.
● And on all shifts. Worked on first (7am-5pm), second (3pm-10:30pm), and overnight shifts (10pm-730am). Sometimes even later on all shifts
● Service customers and assisted them on when the products are.
The McCormick in Scottsdale, 7021 N Scottsdale Rd Scottsdale, AZ
Manager on Duty/Auditor, Accounting/Income Auditor, Guest Services September/2014 - September/2019
● Balance books for each night, check-in/check-out of guest, groups, advance deposits, roll system date to current business date for new working day.
● Set up to welcome the groups, Cash Handling, End of Month reporting
● Accounts Payables/Accounts Receivables
● assisting the accountant, controller, in the filing, assisting the sales department in collecting payments for different events, balancing books for controller and corporate personnel and VPs and CEOs of our main corporate office in Singapore’
● Balance Credit Cards, Income Journal Daily
● Upload daily processing work into Hyperion for corporate office in Singapore
● Responsible for all cash handling, including balancing the safe, counting all bank to ensure banks all accurate
Crowne Plaza Hotel - Metro Center Phoenix, AZ
MOD/Guest Services/Accounting October /2007 –September /2014
● Balance books for each night, check-in/check-out of guest, check-in/check-out groups, and advance deposits. Accounts Payables/Receivables
● Set up to welcome the groups, Cash Handling, End of Month reporting, Ensuring inventory is supplied for the day, and we have enough supplies for the week and month,
● Assisting the Manager’s in all areas as needed
EDUCATION
Ashworth College online, Atlanta, GA
March 2009-March 2010
Computer Service and Repair course.
Graduated: 4.0
Amarillo College, Amarillo, TX
January 2003-May 2003
General Studies
Glendale Comm. College, Glendale, AZ
December 1986-April 1988
Computer Programming,Dbase programming, Cost Accounting, training and software development.
Mountain states tech Institute, Phoenix, AZ
Associate degree in Data processing
June 1984- June 1985
Programming in basic, Accounting, RPG, Cost Accounting, heavy customer service skills
Graduated: 4.0
Maryvale High School, Phoenix, AZ
Accounting, general studies, Math, business,
Graduated: 4.0
AWARDS
Worked at other hotels and received employee of the month and employee of the year. For my work ethics and customer service skills on handling problems with irate, angry customers.
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