Customer Service Experience

Felicia Whitaker

************@*******.*** 919-***-**** Raleigh, NC

SUMMARY

Seasoned professional with 23 years of diverse experience in client-facing roles, adept at processing and triaging paperwork with a keen focus on compliance and efficiency. Skilled in leasing, collections, and customer retention strategies, with a proven track record in maximizing income and achieving occupancy goals. Seeking a Claims Rep position to leverage expertise in client communication, data collection, and administrative management. WORK EXPERIENCE

U S Bank Denver Colorado

Digital Banker 12/012021 - 12/31/2023

• Spearheaded the delivery of comprehensive digital banking solutions at U.S. Bank, enhancing customer experience through the implementation of innovative technologies and personalized online financial services. Aerotek

Intake and Triage Specialist Jan 2021 - Present

• Process new client paperwork with accuracy and adherence to established protocols.

• Gather essential information from new clients through surveys and interviews, maintaining professionalism and courtesy.

• Respond to and screen incoming inquiries and emails promptly, meeting daily performance targets.

• Collect and manage data for the admission process in health or mental care facilities, ensuring proper form completion and filing to maintain compliance.

Victory Healthcare

Office Administrator Apr 2019 - Mar 2020

• Maintained compliance with healthcare regulations and technology advancements to ensure high-quality service delivery.

• Managed facility financial operations, including patient billing and fee processing, while meticulously organizing service records to prevent audit discrepancies.

• Oversaw recruitment, training, and supervision of staff, optimizing work schedules to enhance service provision and revenue growth.

Yes Companies

Sales/Leasing Consultant/Collector Jul 2015 - Jul 2018

• Successfully leased a substantial number of homes, directly contributing to meeting property occupancy targets.

• Diligently processed marketing analyses, tenant applications, and managed lease terminations and debt recovery with punctuality and precision.

• Developed and executed marketing initiatives in collaboration with local businesses, enhancing community relations and resulting in a higher rate of lease renewals through improved customer service and resident retention strategies.

Quest Groups LLC

Sales Leasing Collection Jan 2014 - Jul 2015

• Successfully leased a significant number of homes, contributing to the achievement of property occupancy objectives.

• Completed various administrative tasks, including marketing reports and lease-related documentation, ensuring accuracy and adherence to deadlines.

• Initiated marketing collaborations with local businesses and developed retention strategies, resulting in an uptick in lease renewals.

Ashbrook Apartments

Assistant Property Manager Feb 2013 - Dec 2013

• Successfully met property occupancy targets by efficiently leasing homes, contributing to the maximization of income.

• Enhanced tenant acquisition and retention by executing targeted outreach marketing strategies and maintaining meticulous records of marketing reports, applications, and financial transactions. Bright Horizon

Teacher Jun 2001 - Oct 2010

• Delivered detailed guidance on child care procedures and protocols to ensure a safe and nurturing environment.

• Conducted comprehensive assessments to identify educational challenges and implemented appropriate remedial strategies.

• Prepared pre-kindergarten students for academic success through a structured and robust early education program. Lauren’s Way Apartments

Weekend Leasing Consultant Oct 2006 - Dec 2008

• Successfully met property occupancy targets through the leasing of homes, contributing to the maximization of income.

• Developed and executed outreach marketing strategies, enhancing community relations and achieving higher lease renewal rates through focused customer service and resident retention initiatives. Hardees

Shift Manager Dec 1997 - Mar 2000

• Managed a team to achieve sales targets through efficient operations and high-quality customer service.

• Maintained strict adherence to health and safety regulations, contributing to consistently high sanitation ratings. Mortex

Machine Operator Jun 1995 - Dec 1997

• Maintained compliance with safety standards while operating semiautomatic sewing machinery, emphasizing attention to detail and adherence to hazard policies.

• Executed precision cutting, stitching, and finishing of garments, contributing to increased company quotas through timely and effective apparel repairs.

EDUCATION

Wake Technical Community College

Diploma in Education

2005

SKILLS

Office Assistant • Clerical • Collection • Food Service • Customer Service • Management • Sales/Leasing • Marketing

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