Customer Service Representative

Sade Guyton

Phone Number +1-480-***-****

Email ad7nlu@r.postjobfree.com

Address Tempe, AZ 85282

SKILLS

EXPERIENCE

Banking Representative

Discover Bank, Phoenix, AZ Mar 2021 - Jun 2024

Customer Solutions Agent

Homesite Insurance, Phoenix, AZ Jan 2019 - Feb 2021 Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.

• Superior communication skills • Sharp problem solver

• Dependable and reliable • Time management

• Effective team player • Helpdesk Services

• Proficiency In Microsoft Applications • Outbound Calls

• Inbound Calls • Professional Telephone Demeanor

• Medical Terminology Knowledge • Typing Proficiency

• Calm and Professional Under Pressure • Ability To Meet Deadlines

• Inventory • Key metrics

• Operations • Sellers

• Supply chain • Collaborate

• Efficiency • Integrity

• Monitor • Professionalism

• Investigate • Supply

• Technology • Empathy

• Resolve

• Collaborated with other departments to resolve complex issues related to customer accounts. Assisted customers with account opening, closing procedures and provided guidance on available banking products, services.

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• Reviewed existing accounts for potential upgrades or changes that could benefit the customer.

• Followed established procedures during calls with customers.

• Navigated multiple computer systems and applications and utilized search tools to find information.

• Guided customers in troubleshooting technical issues and addressing customer service inquiries. Clinical Service Representative

CVS Caremark/FEP Blue Cross Blue Shield, Tempe, AZ Dec 2016 - Jan 2019 Customer Service Representative

Ciox Health, Phoenix, AZ Jul 2015 - Dec 2016

Cleaning Assistant

AAA Staffing, Phoenix, AZ Nov 2014 - Jun 2015

EDUCATION

AAFA in Dance Studies

Mesa Community College, Mesa May 2024

Diploma in Patient Care Technician

Brookline College, Phoenix, AZ Jan 2014

Completed coursework towards Prescript Prior Auth ICompleted continuing education in Prescript Prior Auth II

Rio Salado Community College, Tempe US

• Worked closely with external partners to create continuous client referral sources

• Informed about additional products and services after identifying customer needs Spent ample time with each customer, going over and explaining documents to ensure that key information was understood

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• Identified issues and took appropriate action to deliver speedy resolution

• Posted payments to accounts and maintained records

• Respond to telephone inquiries and prior authorization request via phone and fax Data entry, completing all necessary paperwork in an accurate and efficient manner, verifying personal health information, research, and problem solving etc

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Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies

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• Delivered an exceptional level of service to each professional by listening to concerns and answering questions

• Updated training as needed

• Retrieve medical charts for review by the insurance company In addition to retrieving the charts I provided excellent customer service by being attentive, respectful and professional at all times

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• Provided Technical Support For Chart Retrieval As Necessary

• I also performed quality check on all of my work to assure accuracy of the release, and confidentiality

• Guaranteed positive customer experiences and resolved all customer complaints.

• Assisted with daily cleaning tasks, such as dusting and vacuuming, to maintain a clean and organized facility.

• Performed deep cleaning duties on floors, carpets, windows, walls, furniture, fixtures, and other surfaces.

• Utilized appropriate personal protective equipment when handling hazardous materials.

• Organized and restocked supplies in closets and storage areas.

• Disinfected and sterilized equipment using germicides.

• Performed regular custodial duties in assigned areas of the building.

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