Customer Service Bottle
Resume:
Bianca Gonzalez
Hemet, CA *****
********************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Games Host
HB Leisure - Winter Haven, FL
October 2023 to Present
Essential Job Functions:
Work various games of chance and skill throughout the park. Interact with guests and entice them to play a game, explaining the rules of the game, handling payment and giving out prizes.
Maintain cleanliness and appearance of games unit and surrounding area. Follow park policies and procedures, including those related to safety and emergency situations. Visual merchandising of stock to increase interest and excitement and maintaining inventory of prizes Gain skills, knowledge, and experience that will benefit your future. Qualifications
Ability to work and interact with people from diverse backgrounds. Good judgment and commitment to safety.
Excellent customer service skills
Energetic and enthusiastic personality
Availability to include weekdays, weekends, evenings, and holidays. Essential Job Functions and Work Environment:
Must be able to lift and/or carry objects weighing up to 20 pounds Must be able to stand, bend, kneel, reach, push/pull, walk and squat In addition to the essential job duties stated above, the ability to handle job stress and interact effectively with others, including guests and co-workers
The work environment includes lights, moving mechanical parts, loud noises and work in outdoor setting to include heat and cold weather.
Picker
Amazon.com - Rialto, CA
June 2020 to Present
Duties & Responsibilities
1. Receive and put away inventory
2. Get customer orders ready and pack them up
3. Load boxes into trucks for shipment
4. Use scanners to read bar codes on products
5. View prompts on screens and follow the direction for some tasks 6. Troubleshoot problems
7. Ensure product meets quality requirements
8. Operate power industrial trucks (PIT) such as a forklift or pallet driver, and work at heights up to 35 feet. Equipment training and certification are provided free of cost. You'll also need to be able to:
1. Lift up to 49 pounds
2. Push utility carts up to 60 pounds
3. Stand, walk, push, pull, squat, bend, and reach during shifts 4. Use carts, dollies, hand trucks, and other gear to move items around 5. Go up and down stairs (where applicable)
6. Work at a height of up to 40 feet on a mezzanine (where applicable) 7. Adhere to strict safety, quality, and fulfillment production standards Security Officer
Allied Universal - Beaumont, CA
June 2020 to Present
Immediately reported safety hazards including golf cart, access control gate and emergency exits for remediation instructions.
Triaged problems quickly and provided precise and clear information while working under minimum supervision.
Monitored premises and recorded all activity in daily officer report for submission to Supervisor officer at close of the shift.
Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions. Monitored access control systems, including CCTV systems for nefarious activities such as theft and dangerous activities.
Reviewed proper functioning of emergency exits and hazardous equipment by completing preventive maintenance requirements.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery. Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
Collaborated with local law enforcement agencies to support criminal investigations. Delivered medical aid to individuals in distress to prevent deterioration prior to arrival of paramedics. Warned persons of rule infractions or violations and evicted violators from premises. Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds. Patrolled amazon facility every 30 minutes to look for suspicious activities. Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
Car Detailer
L&J Mobile pressure washing - Winter Haven, FL
Present
Commission only job, detail cars inside and outside. Door to door. Sales Representative
Blue Fig USA - Cricket Wireless Authorized Retailer - Winter Haven, FL February 2024 to March 2024
Sales Rep, Upsell, keep customers satisfied, meet store goals and go the extra smile Clerk
The Inn - Talladega, AL
September 2020 to January 2022
1. Prep food for tomorrow
2. Mop and sweep
3. Wash dishes
4. Take orders
5. Check people out at desk
6. customer service
Amazon Fulfillment Associate
Education
High school diploma
Centennial High School - Compton, CA
August 2016 to June 2020
High school diploma
Skills
• Order Picking
• Security
• Customer Service
• Upselling
• Customer service
• Security
• Cash handling
• Experience working with students
• Cash register
• Basic math
• Communication skills
• Computer skills
• Retail sales
• Bilingual
• Door-to-door
• Driving
• Sales
Languages
• Spanish - Fluent
• English - Expert
Certifications and Licenses
Guard Card
June 2021 to June 2023
Assessments
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Security guard skills — Proficient
December 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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