Customer Service Representative
Resume:
Tyrah Turner
Houston, TX *****
***********@*****.***
• Dedicated and results-driven Customer Service Representative with a track record of exceeding customer satisfaction targets. Seeking to leverage effective communication and problem-solving skillsto maintain a customer-centric approach and achieve a 95%+ customer satisfaction rating. Authorized to work in the US for any employer
Work Experience
Remote Customer Service Representative
Sykes Enterprises, Incorporated
• Collaborated with AARP to assist elderly clients with health insurance coverage, tax assistance, food, and transportation, memberships, payments, account updates, web registrations, case management, escalations, and donations
• Conducted extensive research to identify relevant resources for seniors
• Handled over 100 inbound calls daily from customers seeking assistance andresources
• Facilitated customer enrollments with partnered companies through the AARP platform, streamlining processes and enhancing customer satisfaction
Certified Debt Specialist (Remote)
Beyond Financial Solutions Inc.
• Handled inbound and outbound calls, addressing customer inquiries regarding debt, credit scores, and payment arrangements for credit cards and loansguiding clients through the process of collecting and distributing funds to pay off outstanding debts via collections
• Employed effective project management tools to drive a 20% increase in sales, demonstrating proficiency in strategic planning and execution
• Assisted clients lacking proper funding, addressing issues related to total debt amounts and exploring alternative payment options
• Negotiated with banks and debt collectors on behalf of clients, facilitating agreements and overseeing fund disbursements until debts were fully settled
• Provided comprehensive support to clients, including de-escalating tense situations and offering guidance on debt obligations, fostering trust and transparency Property Manager
Public Storage - Houston, TX
• Managed a storage facility comprising 100+ units,conducted cash transactions, bank runs, and efficiently handled reservation processes
• Handled collections procedures, including issuing late fees, contacting delinquent customers, and managing auctions for unpaid units
• Liaised with supervisors to waive fees and deduct late charges for customerswhen necessary
• Implemented promotional offers during move-ins to enhance customer experience and increase occupancy rates
• Provided technical support to customersand address customer complaints, resolving inquiries promptly and maintaining a high customer satisfaction rate of 95% Cashier-Cook/Night Shift
Whataburger - Houston, TX
• Collaborated with kitchen staff to ensure accurate and timely food delivery, reducing order fulfillment time by 27%. Achieved an order accuracy rate of 98%, minimizing kitchen errors and enhancing customer experience. Built strong relationships with regular guests. I mastered the front of the restaurant while managing the cashier, drive thru and fryer.
Education
Certification in Early Childhood Education
Clovis Community College - Clovis, NM
January 2017 to May 2019
High school diploma in Office Management
Career Online High School - Sacramento, CA
June 2015
Skills
• Customer Service Skills (10+ years)
• Certified Debt Specialist (10+ years)
• Project Management Software (10+ years)
• De Escalation Technician (10+ years)
• Analytical & Problem Solving Skills (10+ years)
• Office management
• Medical office experience
• Technical support
• Sales management
• Early childhood education
• Curriculum development
• Restaurant experience
• Cash handling
• Delivery driver experience
Certifications and Licenses
Early Childhood Education
Certified Debit Specialist
Teaching Certification
First Aid Certification
Certified Home Health Aide
Contact this candidate