Service Consultant Manager
Resume:
Larry Jones
Service Consultant
Contact information:13301 Air Expressway Blvd Sp 65, Adelanto, 92301
***********@*****.***
Professional summary
I am actively seeking employment as an Assistant Service Manager or Service Consultant.
Employment history
Service Consultant
Rally Auto Group, Palmdale, Ca. 93551 DEC 2015 - MAY 2022
Advised clients on vehicle maintenance, boosting customer satisfaction and retention.
Resolved service issues promptly, reducing repeat complaints and enhancing service quality.
Collaborated with technicians to ensure accurate diagnostics and timely repairs.
Managed service schedules efficiently, increasing department productivity.
Implemented customer feedback to improve service processes, leading to higher approval ratings.
Optimized customer service flow at Rally Auto Group, enhancing client satisfaction and repeat business.
Managed service consultations, ensuring precise case documentation and follow-up at Rally Auto Group.
Elevated team efficiency by streamlining service appointment protocols.
Service Consultant
Taylor KIA, Toledo, Oh SEP 2014 - JUN 2015
Store Manager
Goodyear Tire, Austin, Tx OCT 2013 - AUG 2014
Service Manager, Preowned Recon Manager
South Point Hyundai, Austin, TX AUG 2011 - NOV 2013
Service Manager
Leif Johnson Ford, Austin, TX AUG 2010 - AUG 2011
Service Consultant
Maxwell Ford, Austin, TX JUN 2007 - AUG 2010
Drive Lane Manager, Service Consultant
Mac Haik Ford, Georgetown, TX AUG 2004 - MAY 2007
Service Manager/Warranty Administrator
Sacramento Valley Ford & Sterling Truck, CA AUG 1999 - JUL 2004
Fleet Service Manager
Crown Motors Ford Dodge, Mercedes Benz & Honda, Redding, CA JAN 1991 - AUG 1999
Service Consultant
Crown Motors Ford Dodge, Mercedes Benz & Honda, Redding, CA FEB 1986 - JAN 1991
Education
Certification Of Completion
ATCOA NORTH AUTOMOTIVE SCHOOL, SANTA CLARA, CA Feb 1986
Course: Automotive Service Advisor
SHASTA COLLEGE, REDDING, CA Jun 1977
Course: Administration of Justice
Courses
Kia -Master Service Consultant certification
Ford- Service Manager
Ford- Service Advisor
Ford- Warranty Administrator
Hyundai- Service Consultant Bronze Level
Skills
Service Consultant
Service Manager
Warranty Administration
ADP/CDK
Reynolds & Reynolds
High CSI Score
Additional information
Awards
Ford Employee Excellence Level 4 Service Consultant (Number 1 in the S.W. Region, 3 Years in A Row 2008, 2009and 2010)
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