Customer Support Document Control

MARIE CIAMPI

Peoria, AZ ***** 602-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Proven leader ready to make hard decisions and counsel companies to long-term success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS

• Instructional Design & Development

• ISO/EMS, etc., Extensive Experience

• Speaking/Presentation Design and Deployment

Skills

• Cross-functional Team Building

• Document Control System Design and

Development

• Staff Training & Development

• Business Process Improvement

• Tactful Negotiation Skills

• Business Owner Experience

• Multilevel Interpersonal Skills

• Expert in Grammar and Editing Skills

• Broad Range of Internet/Tech Skills

WORK HISTORY

Casino Trainer, 09/2019 - 05/2021

Tohono O'odham Gaming – Glendale, AZ

• Met aggressive training schedules to ensure staffing requirements were met for casino opening

• Recommended, designed and deployed training as needed for new training such as Customer Support, TIPS, Title 31, etc

• Ensured training records/reports were kept updated and available

• Participated in or led group interviews/casino preview to applicants. Training Specialist, 01/2009 - 09/2010

Yavapai Gaming – Prescott, AZ

• Updated training classes to reflect newest training and deployed training to Casino employees

• This included orientation, Microsoft Office (All components) and managed training schedule and records

• Provided new Computer Based Training capabilities enabling ease of access to employees as their time allowed.

Principal/Owner, 05/1992 - 10/2007

Fields Quality Consulting, Inc. – Cave Creek, AZ

• Operated all aspects of owning one's own business such as interviewing, hiring, training and office administration, etc

• Also provided Quality Management System consulting and training services to various companies such as Omnicell Corporation, Delphi Automotive, Verizon, Intel, Kinetics, Level One Communications, etc

• In support of business re-engineering and process improvement

• This included conducting gap assessments (to determine weaknesses in processes), curriculum development and deployment, metric system development and coordination and leadership of cross- functional teams.

Sr. Corporate Training Manager, 10/2001 - 10/2002

Lam Research – Fremont, CA

• Was responsible for leading seven employees in design, developing and implementing corporate quality initiatives for training and process improvements in manufacturing and customer satisfaction

• Led company to project success within established milestones and project completion with no interruption in business/process or daily routines and/or activities

• Successes: Achieved ISO9001 and EMS14001 registration in a record 8 months, Implemented a company- wide online document control system, Held role of Quality Management System Representative during entire employment/consultancy at Lam Research.

Manager, Corporate Materials, 01/1987 - 06/1989

Sun Microsystems – Milpitas, CA

• Rapidly promoted from 1989 through 1992 to plan, direct, and lead all aspects of corporate quality initiatives

• Responsibilities included: Management Representative of Business Management Systems, External and Internal Business Systems Audits, Corporate Calibration System, Corrective/Preventive Action System, Documentation System, and Business Systems' implementation with new Divisions (includes conversion of business systems for acquisitions)

• Managed Corporate Materials' staff as well as an internal audit team of 20 employees. Marketing Training Specialist, 01/1980 - 01/1984

Intel Corporation – Chandler, AZ

• Led team that shipped first military product on behalf of Intel Corporation: Wrote program Logistics program (LISP) in support of Product Service Organization and developed and deployed training

• Provided product understanding necessary to insure the effective, timely production of LSI components

• World-wide sales trainer on Sales Tracking & Reporting (STAR) system (software)

• Accomplished in many software applications such as MS Office Suite Products, FrameMaker, ISOTrain, Photoshop, Visio, FrontPage, etc.

Sr. Planner, 01/1976 - 01/1980

Intel Corporation – Chandler, AZ

• Led team that shipped first military product on behalf of Intel Corporation: Wrote program Logistics program (LISP) in support of Product Service Organization and developed and deployed training

• Provided product understanding necessary to insure the effective, timely production of LSI components

• World-wide sales trainer on Sales Tracking & Reporting (STAR) system (software)

• Accomplished in many software applications such as MS Office Suite Products, FrameMaker, ISOTrain, Photoshop, Visio, FrontPage, etc.

EDUCATION

Studied Computer Science

University of Arizona - Tucson, AZ

CERTIFICATIONS/LICENSES

• Instructional Design (San Jose State College)

• Former Lead Auditor for Registrar's Accreditation Board (RAB)

• Real Estate Agent

• Cosmetologist

• Notary Public

Contact this candidate