Office Administration, Customer Service- Leadership, Critical Thinking
Resume:
Personal Information
Jo-Marie Evelyn Nero
langenhovenS4@qmail. com
Based in Cape Town
Overall working experience: 6 -7 years
Summary
About me
like new challenges in an environment which find extremely stimulating and enjayable. believe that both my
skills and personal attributes match the requirements you seek for this role and that would be able to
effectively contribute to the team and the organization. I would fike to use my skills to further the achievernents
of the company worked for. look forward to working with people with greater knowledge and experience
within the field from whom I can lear,
My skills include but not limited to:
9 Customer Service
9 Returns Cashier
0 Retums Clerk
9 Administration
© Admin Assistant
OECD Assistant
@ Booking in Repairs
© Data Capturing
o Handling of Trip sheets
Soft skills:
‘9 Communication and interpersonal skills
© Organizational skills
9 Coordinating skilts
2 Attention to Detail
9 Confident
© Teamwork
o Leadership and management skills
© Looking ferward te working with people with greater knowledge and experience.
Tech tools:
9 Microsoft Windows, Microsofl Word, CRM, Google Drive
Work History
August 2020 — November 2020
Rlabs (Intern at Spani Spanner} Admin Assistant
© Creating CV's
© Assisting Clients on Social Media eg Facebook
March 2020 — March 2020
Rlabs (Intern at Evolabs) Admin Assistant
Assisting the Trade and Brand teams
© Assessing the health of the Trade
© Resolving issues
‘© Physical Inspection of Shelf Health
© Data Capturing
April 2019 - December 2019
Grassroot (Intern at Elru / Early Learning Resource unit) ECD As:
© Assistant Edu-care to get registered as a Edu-care
© Collect Documentation from Edu-care.
0 Office Administration
0 Field Work, Visit them weekly or monthly
o Filing
© Contacting Edu-care Centre
o Check if Edu-care are in perfect condition
May 2018 - December 2018
General Worker at Kyta Industry
© Retail Pricing Tags
9 Merchandising and product displays:
9 Stock Taking
July 2012 — January 2015
Returns Cashier at Makro Montague Gardens
© Handling of Cuslomer Repairs
© Booking in Repairs and Preparing repairs for couriers
© Liaising with Customers and Suppliers Telephonically
© Administration / Filing
© Data Capture on CRM
© Cashier at Front Retums desk
© Issuing of Credit Notes
January 2015 August 2017
Front Returns Clerk at Makro Cape Gate
oAssisting Customers
9 Dealing with Queries
© Handling Complaints
0 Handiing telephone calls
9 Preparing Trip sheets for drivers
© Booking and preparing repairs and giving driver the correct documentation of Filing
documentation, including Repair notes and Log sheets
© Checking repairs when retumed back from the supplier
© Helping out al front desk, issuing Credit notes
© Capturing Details on CRM
© Liaising with customers and suppliers Telephonicelly
Educa’
Cedar Secondary High School 2011
Grade 12
Other Courses Attended at Early Learning Resource Unit 2019
NQF Level 4
References
Faadiela
Manager at Elru
Contact Number: 074-***-****
Sandiso
Position: Manager at Spani Spanners
Contact Number: 062-***-****
makr Bic on life
makro.co.za
2017/1012
To whom it may concamn
Reference Letter: Jo-Mar
Langenhoven
hereby confirm that Jo-Marie Langenhoven (ID: 920**********) was permanently employed as a
Front Retume Clerk trom 2015/05/01 — 2017/08/10.
Her position comprised of the following duties:
Assisting customers
Dealing with queries
Handling complaints
Handling telephone calls .
Preparing trip sheets for drivers
Preparing repairs and giving drivers the correct documentation
Filing documentation including Repair notes and Delivery Log sheets
Checking the goods which tiave been received back from the suppliers
Placing retumad items in the correct cages
Jo-Marie was reliable andl took ownership of any situation, Jo-Marie was a punctual, honest and loyal
employee that strived to deliver excellent customer service.
Please do not hesitate to contact me for additional information.
Kind regards,
garet Terblanche
FH Manager
+27 21.003 1525 Makro Cape Gate
27-82-936-**** Cnr Okavango & Belami Avenue
086-***-**** Brackenfell, 7560
********.**********@*****.**.**
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