Customer Support Engineer
Resume:
Nabarun Rakshit
ad7niw@r.postjobfree.com
Professional Summary:
A growth-driven, self-motivated individual with over 15 years of work experience managing multi-mission critical projects for leading customer support services, Carnival Cruise, and healthcare insurance institutions. Experience in working as a Senior Technician to resolve customer issues with software tools like Siebel, and CRM.
Ability to multitask and work across different applications. Diverse work experience with various functionalities of applications, including Development and Production Support projects in Siebel, CRM, QNX, and Microsoft applications.
Strong strategic planning skills coupled with technical expertise.
Proven track record in driving innovation and efficiency
Proficient in analytic thinking, problem-solving, and active learning
Skilled in maintaining Telecom Equipment.
Committed to optimizing network performance and security.
Dedicated to delivering exceptional results and achieving employer goals effectively.
Skilled in Siebel, CRM, QNXT, Jira
Worked on Snow to optimize the applications allocated tickets.
Skills:
Systems Analyst
Certified office administration
Proficient use of Microsoft applications (Word, Excel, PowerPoint)
CRM based application
Ability to use basic software tools.
QNXT
Snow tools
Jira(Ongoing certification)
Manual Testing(Ongoing Certification)
Professional Experience:
TCS, USA May 2023 - June 2024
Field Support Engineer
Worked as FT support on Android and IOS devices.
Provide technical and online support on Windows, IOS, and Android-based devices.
Install and upgrade IOS devices, intrusion prevention, security intelligence filtering, site-to-site VPN, and connect wise.
Install required software on N client’s computer.
Installed and configured various networking components and protocols to optimize network performance.
Implemented advanced security measures and VPN solutions, ensuring network integrity and data protection.
Use Zsclaer and OKTA to verify a secure connection with the server.
SAGILITY HEALTHCARE USA Nov 2021– April 2023
Field Support Engineer - Remote
completed installation and configuration of networking equipment
Led Lufthansa Cargo LAX Rollout project, delivering deployments on schedule.
Taking care of medical claims.
Responsible for overseeing all operations in the helpdesk.
Netzen Analytics LLC Mar 2019 – Nov 2021
Service Desk Analyst - Remote
Worked as a Service Desk Analyst (EUC) to troubleshoot issues with desktops, desk phones, and the Internet.
Customer service-focused, likes to help people.
Had to learn quickly and understand new technologies and applications.
Worked with Windows and major desktop applications: Office Suites, Adobe products, etc.
Setting up IP phones, VOIP configurations, and lead distributions over CRM Applications.
Maintaining inventory for the systems stocks etc.
Palmetto Inn Florence, SC Nov 2015 – Mar 2019
Property Manager
Worked as a property manager to follow up with the incoming and outgoing guests of the hotel
Making schedules for other employees
Taking care of the inventory.
Carnival Cruise Lines Mar 2013 – Nov 2015
Guest Service Officer
Worked as a guest officer to follow up with guest reservations.
Ensure comfort and stay.
IBM Jan 2011 – Mar 2013
Senior Technician
Worked as Senior Technician to resolve customer issues with software tools like Siebel, and CRM.
Troubleshoot the issues with desktops, desk phones, and the internet.
Maintenance and support of client system and product
Reviewing customer complaints
Compatible with tech support systems.
Aegis Ltd (Essar Group) Mar 2009 – Jun 2011
Process L-2
Perform Executive operations for computer-related issues, network support, and computer-related issues.
Work with team leaders and managers to improve quality and process efficiency.
Primary areas of responsibility include client satisfaction and working as a team.
Technical environment- Review customer issues and solve them with software tools.
Education:
B. Com (I.S) - Graduation from Sikkim Manipal University
GED from Cornerstone Christian School
Manual QA(Persuing)
Certification:
Certified Office Administration
Certified work with software like Siebel, CRM, QNXT
Proficient use of Microsoft Applications(word,Excel, PowerPoint)
Ongoing certification on Jira.
Ongoing certification on manual testing.
Contact this candidate