Customer Service
Resume:
Nicole Williams
Looking for a career in Hospitality where I can utilize my skills CUSTOMER SERVICE ALWAYS ON POINT
Denver, CO 80204
*****************@***********.***
I have 15 years plus in customer service in the retail and the food industry, as well as management skills. I'm looking for an opportunity that will utilize my customer service and problem-solving skills. I enjoy the dreaded overnight shift, but am flexible for any shifts that I am needed for. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Delivery Driver
DoorDash - Colorado
October 2022 to Present
1. Pick up orders in a quick and timely fashion
2. Know the area and how to follow GPS
3. Followed GPS precisely to the drop off location 4. Delivered order early or on time
5. Give on point customer service and deli
Overnight Auditor
TownePlace Suites Marriot Hotel - Littleton, CO
May 2022 to October 2022
1. Ran/emailed the end of business reports to multiple managers and owner 2. Checked guest in an out of hotel
3. Kept lobby and work station clean and sanitized according to standards 4. Outstanding customer service
5. Responsible for my own shifts bank
6. Made breakfast every audit shift
7. Problem-solving
8. Kept pool and fitness center stocked and clean. Evening front desk agent\night auditor
La Quinta Inns & Suites by Wyndham - Littleton, CO February 2022 to May 2022
• Ran/emailed the end of business reports to multiple managers and owner
• Checked guest in an out of hotel
• Kept lobby and work station clean and sanitized according to standards
• Outstanding customer service
• Responsible for my own shifts bank
• Problem-solving
• Kept pool and fitness center stocked and clean.
• Checked in late arriving guest and checked out early departing guest Night Auditor
La Quinta Inns & Suites - Greenwood Village, CO
August 2021 to January 2022
• Checked guest in and out of rooms
• Responsible for my shifts bank.
• Ran all reports for the end of business.
• Problem-solving
• Enter room data into the system
• Knowledge in SYNexis, google, 3rd party booking programs email, and fax\copy machines
• Gave over the top customer service
• Made morning breakfast
• In addition I did housekeeping for a couple of weeks
• All front desk duties
Tax Preparer
Jackson Hewitt Tax Services - Lakewood, CO
December 2020 to February 2021
• Prepared individual taxes
• Answered phones
• Data entry
• Customer service
• Receptionist
• Organized filing cabinet
• Scheduled appointments
Supervisor
Thrift Stores - Lakewood, CO
October 2019 to March 2020
• Supervised cashiers
• Managed day to day cashiers and front of the store employees time
• Deposits
• End of the night cashier paperwork and store paperwork
• Priced and Tagged items
• Approved and processed returns or exchanges
• Assigned cashiers til and duties for shift
• Stalked racks and shelves of product
• Checked in and out volunteers
• Reported to general manager
• Opened and closed the store
• Counted nightly cash and register totals
• Demonstrated superior conflict resolution skills
• Responsible for upholding health and safety standards
• Maintained ongoing relationships with clients
To-go Specialist, Certified Trainer, Manager in Training Olive Garden - Littleton, CO
October 2004 to September 2008
• Answered phones
• Put to-go orders together
• Greeted To-go guest and brought out meal
• Exceptional customer service
• Trained new employees
• Cashed out servers end of shift
• Prepared nightly deposits
• Checked all servers sections for end of shift side work District Service Manager III
The Hoover company - Castle Rock, CO
September 2000 to January 2004
• Hiring and firing process
• Shipping/receiving parts/product
• Product sales
• Product repairs
• Inventory
• Opening/closing the store
• Daily deposit
• Reports Daily/monthly/yearly
• Warranties
• Employee schedule
Education
1st year of college in Paralegal Studies
Everest College - Thornton, CO
August 2008 to May 2009
GED in General Studies
Mcclain High School - Lakewood, CO
1997 to 1998
Certificate in Cosmetology
Technical trade school in Cosmetology - Lakewood, CO 1996 to 1997
Skills
• Store Management Experience (4 years)
• Microsoft Outlook (5 years)
• Legal Research
• Adobe Acrobat (5 years)
• Interviewing (4 years)
• Personal Assistant Experience (3 years)
• Retail Sales (10+ years)
• Certified trainer (2 years)
• Microsoft Excel (5 years)
• Data entry (5 years)
• Microsoft Word (5 years)
• Customer service (10+ years)
• Basic math (10+ years)
• POS (10+ years)
• Restaurant experience (7 years)
• Cash handling (10+ years)
• Microsoft Office (5 years)
• Zendesk (Less than 1 year)
• Sales (10+ years)
• Tax Experience (1 year)
• Computer literacy (10+ years)
• Accounts Payable/receivable (2 years)
• Food industry (8 years)
• Microsoft Windows Server (5 years)
• Management (6 years)
• Merchandising (3 years)
• Guest services (10+ years)
• Bookkeeping (4 years)
• Hospitality (6 years)
• Operating Systems (5 years)
• Auditing (2 years)
• Leadership
• Hotel experience
• Retail sales
• Customer service
• Sales
• Cash register
• POS
• Cash handling
• Guest services
• Merchandising
• Windows
• Leadership
• Operating systems
• Zendesk
• Hospitality
• Conflict management
• Front desk
• Restaurant experience
• Accounts receivable
• Hotel experience
• Tax experience
• Microsoft Windows Server
• Bookkeeping
• Research
• Driving
• Accounts payable
• Personal assistant experience
• Financial auditing
• Adobe Acrobat
• Legal research
• Guest relations
• Supervising experience (4 years)
• Product demos
• Interviewing
• Typing
• Communication skills
• Retail math
• Organizational skills
• English
• Computer skills
Languages
• English - Expert
• Spanish - Beginner
Certifications and Licenses
PTIN
January 2021 to December 2021
Went through Jackson Hewitt two weeks school for tax preparing received my 2020 ptin number as well as my 2021 ptin. Considering the covid-19 pandemic my daughter is in remote school which requires need to assist her throughout the day looking for a remote job work at home or part-time evening hours
Driver's License
June 2021 to December 2026
Assessments
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Proficient January 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Retail customer service — Proficient
May 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Front desk agent (hotel) — Proficient
January 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Great problem solver
• Quick Learner
• Dependable
• great customer service
• Love working with diverse guest/customers
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Contact this candidate