Customer Service Package Handler
Resume:
ASHLEY A BALDWIN
Conroe, Tx 77301
*************@*****.***
Professional Profile
Motivated and adaptable professional with a diverse background in logistics, hospitality, and customer service. Driven by a passion for helping people. Eager for a new opportunity. Proven track record of maintaining high customer satisfaction through effective communication and problem-solving skills. A dedicated mother of four with 10+ years of experience providing exceptional customer service.
• Exceptional verbal and written communication skills
• Strong problem-solving and conflict resolution abilities
• Ability to multi-task and manage high call volumes
• Empathetic and patient listener
• Time management and organizational skills
Work Experience
2023-2024
Hostess, Outback Steakhouse, Conroe Texas
Responsible and personable hostess with a strong commitment to providing exceptional customer service. Skilled in greeting guests, managing reservations, and ensuring a smooth flow of restaurant operations. Proficient in maintaining a welcoming atmosphere and assisting in seating arrangements. Excellent communication and organizational abilities combined with a friendly demeanor to ensure a positive guest experience.
2022-2023
Logistics Specialist, FedEx Ground, Spring Texas
Demonstrated strong time management and organizational skills as a package handler, sorter and loader. Contributed to efficient and timely processing of shipments, maintaining attention to detail, accuracy and safety.
2021-2022
Package Handler, UPS, League City and Conroe Texas
Responsible for efficient processing of outbound packages. Sorting and loading packages of various shapes and weights. Played a crucial role in maintaining the smooth flow of goods and ensuring timely deliveries while adhering to safety protocols and quality standards.
2021
Merchandiser, Survey.com, La Marque Texas
Played a crucial role in creating an attractive and engaging shopping experience, coordinated promotions, sales events, and new product launches, implemented visual merchandising strategies, arranged and restocked merchandise to organize displays and ensure that products were presented in an appealing manner, monitored inventory levels, regularly inspected displays and merchandise, followed planograms, adhered to safety protocols, store policies and procedures.
2021
Server, Texas Roadhouse, Conroe Texas
Provide legendary customer service to all Texas Roadhouse guests. Greeted guests in a friendly and timely manner, presented menus and gave detailed explanations of menu items, took orders and delivered food and beverages promptly while engaging guests, anticipate and respond to guests needs, monitored dining area cleanliness, processed guest payments through POS system, maintained knowledge of food safety, assisted in various side tasks.
2019
Server, Abuelo’s Gourmet Mexican Restaurant, Katy Texas
Provide exceptional customer service ensuring guest comfort and satisfaction. Demonstrated deep menu knowledge, made informed recommendations, identified opportunities for upselling menu items and promotions, accurately took food and beverage orders, set up and maintained clean dining areas, processed payments through POS system. Adhered to food safety standards and followed health and safety protocols.
Education
Diploma
Spring Woods High School
Houston, Tx
1994-1998
Contact this candidate