Support Specialist Northrop Grumman
Resume:
KYLE DANENS
ad7nfq@r.postjobfree.com
OGDEN, UT 84404
SUMMARY
Strong technical and methodical aptitude. Ambitious self-starter, eager to gain hands-on experience in an organization that embraces creativity and innovation.
Upholds the values and culture of the organization, hardworking, self-motivated and is mechanically inclined.
Detail-oriented with a focus on quality results.
Thrives in a professional environment.
In-depth understanding of production operations and safety.
Demonstrates efficient problem-solving skills.
Shows proficient knowledge of proper personal protection equipment (PPE) use and demonstrates understanding in applicable OSHA standards.
SKILLS & ABILITIES
Service Desk troubleshooting
Computer hardware installation
Microsoft OS and Office installation
Microsoft configuration management
Interpersonal and organizational skills
EXPERIENCE
Feb 2023 – Present Desktop Support Technician (Contractor)
Worldwide TechServices (for Northrop Grumman) Corinne, UT
Performing break/fix operation for desktop and laptop computers used by engineers and managers. Staging and assembling computer equipment, replacing hardware, and supplying peripherals as needed. Troubleshooting hardware and software problems and assisting customers by answering IT related questions. Documenting troubleshooting procedures and maintaining communication with customers and colleagues through conference calls, email, and instant messaging.
Dec 2021 – Dec 2022 Manufacturing Technician
Northrop Grumman Clearfield, UT
Producing and repairing aerospace structures and technology. Identifying defects in composite materials and metal surfaces that will compromise the integrity and quality of the manufactured part. Using measuring equipment and interpreting blueprints to verify manufactured products meet engineering specifications. Using overhead crane and power tools to install hardware onto finished product. Maintaining proper OSHA standards and using proper PPE while working with dangerous chemicals and moving heavy products. Communicated with engineers, quality inspectors, managers, and aerospace officials to ensure production expectations are met.
Jan 2021 – Nov 2021 Assembly Associate (Contractor)
Ellwood Staffing (for Autoliv) Ogden, UT
Assembling airbags for various auto makes and models on a production line. Operating assembly machines and equipment while practicing proper OSHA safety standards. Practicing standardized procedures that ensure quality production and workflow. Operating RF scanners to track and organize assembled products. Maintaining equipment and machines by routinely monitoring for any failures or malfunctions. Inspecting parts and equipment for damage or debris that would negatively affect the quality and safety of the finished product.
Jul 2019 – Jan 2021 Meat and Produce Associate
Wallmart Harrisville, UT
Maintaining stock of merchandise such as meat and produce while assessing sales floor stock levels to replenish with back-stock merchandise before depletion. Alternating goods in inventory by observing the first-in/first-out approach to keep shelves organized and properly stocked. Rotating stock to cycle out-of-date merchandise. Unloading new inventory from warehouse dock utilizing forklift and pallet jacks. Operating RF scanners to track inventory and verify labels.
Aug 2018 – Feb 2019 Shipping and Receiving Clerk (Contractor)
ABBTECH (for the Internal Revenue Service) Ogden, UT
Shipping encrypted computer equipment to multiple IRS locations throughout the United States. Packing, securing, labeling, and applying postage to materials to prepare items for shipment. Receiving incoming computer equipment, comparing contents against associated records, and transmitting them to their respective departments. Coordinating efficient storage areas to optimize material movements and deployment time.
Aug 2017 – Apr 2018 Production Operator
Orbital ATK Clearfield, UT
Operating and maintaining Computer Numerically Controlled Fiber Placement Machines to produce aerospace technology and composite parts. Identifying malfunctions or failures by routinely monitoring and analyzing equipment operations. Calibrating, testing, and adjusting machine controls in preparation for production. Vacuum-bagging and preparing finished composite product for loading into autoclave. Organizing tools and keeping the work area clean and free of debris.
May 2014 – Jul 17 Janitorial Team Member
Megaplex at the Junction Ogden, UT
Cleaning and preparing theaters for viewings. Clearing halls and carpets of any debris. Operating cleaning equipment and chemicals while practicing proper OSHA safety standards as well as proper use of Personal Protective Equipment (PPE). Maintaining proper storage of chemicals and cleaning equipment. Providing excellent customer service and assistance. Maintaining a positive attitude and professionalism during team building operations.
EDUCATION
Dec 2023 – Present Bachelor of Science Information Technology
Western Governors University
Currently attending
TECHNOLOGY PROFICIENCIES
IT Ticketing Systems: Service Now
Operating Systems: MAC OS, Windows 7, 8, 10, 11
General Software: MS Office 2016, 365
Server Operations: Microsoft Configuration Manager
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