Customer Service Consultant
Resume:
Miramar, Fl. *****
561-***-**** mobile
***********@*******.***
Michael A. Perez
Experience
****-**** ******** ********** *********** Miami, FL Inspector
As a consultant/representative of the FDOT, inspect and oversee construction of all items related to electrical compliance regarding fiber optic cables, ramp signalization, toll facilities, lighting, and ITS infrastructure, including inspecting and analyzing the work of the electrical and telecom contractors to ensure and enforce conformance with the FDOT standards and specifications, project plans, and local construction codes. Daily inspections of Roadway, Bridge, ITS Operations, and Materials Inspections. Provide Maintenance Trackers of areas tagged by graffiti, permanent or temporary structures that were damaged by third party or the public. Generate accident reports of accidents on site and submit them to FDOT. Prepare Observation Reports regarding contractors who do not follow Design Standards, Specifications, Shop Drawings, and plans. Prepare monthly Lighting Maintenance Reports and submit same to make sure concerns were addressed in a timely matter. Create Punch Lists for ITS concerns prior to Final Walk-Through.
2014-2020 Lehman Hyundai Miami, FL
Service Consultant for Hyundai, Genesis, and Mitsubishi Customers
Scheduled appointments for customers seeking to bring in their vehicle for service or warranty repairs. Generate work orders during the initial intake of customers’ vehicle for repairs. Kept customers advised on the progress of their vehicle while in the shop and generate estimates of any recommended repairs and/or service. Assisted customers in maintaining a set schedule for maintenance of their vehicle. Oversaw all Enterprise, Hertz, and other fleet rental cars for repairs and maintenance. Oversaw Hyundai, Genesis, and Mitsubishi vehicles brought in for warranty and service repairs from Used Car Dealerships in the surrounding area.
2013-2014 Esserman International Miami, FL
Service Consultant for Kia
Scheduled appointments for customers seeking to bring their vehicle in for service or warranty repairs. Generate work orders during the initial intake of customers vehicle for repairs. Kept customers advised on the progress of their vehicle while in the shop and generate estimates of any recommended repairs and/or service. Assisted customers in maintaining a set schedule for maintenance of their vehicle. Oversaw all Enterprise, Hertz, and other fleet rental cars for repairs and maintenance. Coordinated and dispatched work to shop accordingly.
2013 One Stop Transport, Inc. Hialeah Gardens, FL
Customer Service
Coordinated with clients to transport vehicles. Assist manager in fielding all customer service calls.
2011-2013 Miami’s True Gold Buyers II, LLC Miramar, FL Owner / Operator
Coordinated purchasing of precious metals from local pawn shops and jewelry stores. Testing and sorting of same by type and weight for it to then be resold to refinery for smelting. 2003-2011 Weston Nissan Volvo Davie, FL
Body Shop Manager
Oversaw the body shop personnel. Generated customer repair orders for Bodyshop repairs. Worked closely with numerous insurance companies and generated their supplemental work orders for unforeseen damages of original estimate of repairs on vehicles. Oversaw detail employees in charge of washing vehicles that came out of body shop.
Service Dispatcher
Oversaw 26 mechanics in the service shops daily operations. Printed out final customer receipts. Assisted Service Managers with any additional work as needed. Reported any outstanding and open work orders to Service Managers prior to running of month end reports. Used Car Service Advisor
Wrote up vehicles bought at auction or as a trade in for inspection to be able to sell vehicle properly. Advised pre-owned vehicle Sales Manager of all repairs needed to be done on vehicles. Aftermarket Service Advisor
Made appointments with customers who purchased upgrades on vehicles and scheduled customers for those installations. Worked closely with third party contractor to have installations performed in a timely matter.
Service Consultant / Assistant Service Manager
Scheduled appointments for customers seeking to bring their vehicle in for service or warranty repairs. Generate work orders during the initial intake of customers vehicle for repairs. Kept customers advised on the progress of their vehicle while in the shop and generate estimates of any recommended repairs and/or service. Assisted customers in maintaining a set schedule for maintenance of their vehicle.
2003 – 2003 Weston Nissan Volvo Davie, FL
Car Wash and Detail Specialist
Washed and detailed all new, used, and serviced vehicles. Education 2004 – 2006 Broward Community College Davie, FL
Partially completed Associate’s Degree in Computer Networking with MCSE options.
1998 – 2002 MAST Academy Key Biscayne, FL
High School Diploma
Coast Guard JROTC (all four years)
Coast Guard Station Miami Beach (community service)
Participated in search and rescue, law enforcement, marine safety, and immigration missions. Completed criteria to become the second cadet to be able to stand watch alone and was the highest decorated officer in the program: Executive Officer of the Battalion. Interests Fishing, boating, mudding, road trips, camping, and law enforcement. Languages Fluent in both English and Spanish.
Certifications
Nuclear Radiation Safety
Hazmat
NHI Plan Reading
FEMA
OSHA 10
Critical Structures Construction Issues
FDOT Intermediate MOT I
CTQP Earthwork Construction Inspection level 1
CTQP Concrete Field Inspector Level 1
ACI Concrete Field Inspector Level 1
CTQP Asphalt Roadway Level 1
CTQP Final Estimate Level 1
IMSA Traffic Signal Inspector Level 1
CTQP Pile Driving Inspection
CTQP Drilled Shaft Inspection
FDOT Training
Traffic Signal Training
ITS Fiber Design Module
Managed Field Ethernet Switch Module
Closed Circuit Television Cameras Module
Microwave Vehicle Detection System Module
Road Weather Information System Module
Dynamic Message Signs Module
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