Network Engineer Systems

Reginald Edwards

Phone Number: 773-***-****

Email Address: ******@*****.***

Objective: Highly skilled and experienced professional seeking a challenging position in the field of IT, with a focus on systems support, operations management, and automation engineering. Committed to delivering exceptional results and providing hands-on support on an enterprise level.

Education: Bachelor of Science in Computer Science University of Arkansas at Pine Bluff

Certifications:

• Certificate of Completion - IT - BIGFIX Fixlet Authoring

• Certificate of Completion - BES for Console Operator

• Certificate of Completion of Google Cloud Platform Big Data and Machine Learning Fundamentals

• Certificate of Completion of Preparing for the Google Cloud Professional Cloud Architect Exam

• Certificate of Completion of Google Cloud Platform Fundamentals: Core Infrastructure

Skills:

• Systems Support and Troubleshooting

• Operations and Personnel Management

• Automation Engineering

• Enterprise-Level Support

• Voice, Data, and Systems Management

• Fortune 500 Organizations Support

• Healthcare Insurance, Finance, Technology, Government, and Telecom Experience

• Puppet Configuration Tool

• Oracle Integrated Cloud App

• Linux Flavors: Centos, Canonical Ubuntu, RedHat

• Git Bash, Jira, Python, GitHub, SSH, Terminal, Serial

• Azure Cloud and Data Services

• AWS/Management Console

• CI/CD Concepts and Methods

• Windows Server Administration

• O365 Migration and Suite

• Microsoft Exchange Architecture and Administration

• SCCM Implementation and Administration

• Networking Protocols and Deployment Tools

• Active Directory Administration

• VMware and Hyper-V Virtualization

• LAN/WAN Technology and VOIP

• Troubleshooting and Diagnostics

• Disaster Recovery Techniques

• Security and Authentication

Experience:

Facebook/Meta Onsite and Remote / Menlo Park, / Fremont California HTAEII Hardware Testing, Systems, and Automation Engineer II 8/21 – Current

• Supported Facebook's proprietary 4 Lab Environments, developing conducive testing environments for current, modified, and projected designs.

• Brought up and designed FB proprietary hardware and software in the lab and data center.

• Installed and configured various bios.

• Cloned and deployed OS images onto clients.

• Updated firmware on different devices, specifically pre-production SSDs.

• Tracked technical issues, resolutions, network configurations, firewalls, virtualization, and AI technology.

• Read and analyzed failure logs, providing quick summaries to Test/FW developers.

• Set up server hardware for testing and collected test results.

• Tracked and managed test resources including rack, system, module, and bench.

• Maintained test servers and modules with the latest OS, firmware, and software.

• Performed tests on server hardware systems and modules.

• Tracked the testing progress.

• Performed issue duplication and isolation.

• Supported and implemented system debugging.

• Monitored test runs and recovered "unresponsive" clients.

• Conducted and assisted with validation and verification of new hardware platforms.

NuMSP/AZBS Remote / Chicago, IL Service Delivery Director Managed Service Provider Application Development Cloud Technologies 1/19 – 8/21

• Developed tests, automation, and failure analysis.

• Worked with Windows Server, O365 Migration and Suite, common Microsoft and server tools, and various proprietary and open-source applications and tools.

• Utilized Azure Cloud and Data Services, AWS/Management Console, and CI/CD concepts.

• Troubleshot equipment for data communications networks, including computer hardware, software, and data communications equipment.

• Monitored network systems to identify performance improvements and optimizations.

• Administered the latest Microsoft and Intel topologies.

• Implemented SCCM 2016 and 2019 versions, including application packages, remediation, boundaries, configuration manager, collection, compliance, software distribution, and patch management.

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Uphroric Incorporate C2C & W2 Clients: Miles Technology (Chicago—onsite) Techmate (Chicago—remote/onsite) Oxford Global (Chicago – remote) 2/18 – 12/20

• Windows Administration 2008 R2, 2012 R2, & 2016 R2, Windows 10, WebSphere MQ Client, WebLogic, IIS, BPM, and Big-IP F5, RSA/SecurID, Active Directory, ADFS, ADMT, LDAP.

• VMware 6.0 – 6.7/vSphere, Microsoft cloud services, AWS, Microsoft Hyper-V 2012, 2016/19 Citrix XEN 6.x, LAN/WAN technology, and VOIP.

Uphroric Inc. Intel Corporation (Onsite Aloha Campus, Portland OR – C2C) Systems Engineer – IV / SCOM /SCCM/Big Fix/Altiris Migration and Automation Team

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Uphroric Inc. Intel Corporation (Onsite Aloha Campus, Portland OR – C2C) Systems Engineer – IV / SCOM /SCCM/Big Fix/Altiris Migration and Automation Team

• Managed stakeholder expectations and delivered best-of-breed support to all projects and users.

• Developed plans for future projects, highlighting the features of new products and recommending enhancements to stakeholders.

• Led extensive troubleshooting and deployment of BigFix 9.x, Altiris, SQL 2008/2012, Microsoft SharePoint 2013 on Windows 2012 R2.

• Deployed SCOM/SCCM 2012 from start to finish, including management packages and monitoring agents.

• Configured IIS for web server deployment of ASP.NET applications.

• Assisted with SCCM 2012 architecture and design, including application packages, remediation, boundaries, configuration manager, collection, compliancy, software distribution, and patch management.

• Administered the latest Microsoft and Intel topologies.

• Utilized common networking protocols, deployment tools, applications, and clients.

• Worked with VMware, Microsoft cloud services, Microsoft Hyper-V, Citrix XEN, LAN/WAN technology, and VOIP.

• Managed Active Directory, ADFS, disaster recovery techniques, authentication, replication, performance, group policy administration, and modifying objects.

• Created best practice approaches and white paper documentation.

• Administered Unity storage, Isilon, and VPLEX.

Uphroric Inc. (CS) United Airlines (Elk Grove/Chicago, IL- Onsite) System Engineer / Network Architect/ SCCM, Enterprise Active Directory, Microsoft SME

• Supported and maintained Identity and Access Management services, including Active Directory, DNS, DHCP, ADFS, and SSO.

• Worked with Octopus Deploy, Windows Azure Cloud Service Packaging, AWS, and various APIs.

• Developed SCCM operational processes and support documentation.

• Utilized VB Scripting, PowerShell, HP OpenView, and other tools.

• Upgraded ESXi and VCenter Servers with clean and in-place upgrade methods involving SQL Server configuration.

• Worked with VMware, Microsoft cloud services, Microsoft Hyper-V, Citrix XEN, LAN/WAN technology, and VOIP.

• Performed Physical to Virtual (P2V) and Virtual to Virtual (V2

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