Data Entry Customer Service
Resume:
SHONDA CRABBE
***********@*****.***
HIGHLIGHTS OF QUALIFICATIONS
• Effectively manages and resolves complex customer issues while conducting thorough and investigations.
• Knowledge in CSB, CRM, Maximo, Customer Information Systems, Word, and Excel to work independently and take work direction.
• Advance knowledge of CRT/keyboard usage, data entry, internal customer service, and telephone skills. CORE COMPETENCIES
• Corporate Compliance •Office Administration • Research, Analysis, & Problem Solving • Public Relations •Customer Service • Operational Streamlining •Scheduling •Data Entry • Quality Assurance PROFESSIONAL EXPERIENCE
2022- Present DTE Energy
Support Specialist
Assign engineering planners with work orders such as new electric for residential/commercial projects, conversions, upgrades, and address request. Dispatching emergency jobs to DTE lineman and crews. Creating easements and land splits work orders for Right of Way facilitators. Oct 2015-Jan 2022 DTE Energy
Business representative
Manage large amounts of inbound calls in a timely manner. Review and assist business customers with billing concerns. Leading business team in daily team meetings. Meet quality assurance requirements and other key performance metrics.
Aug 2021-March 2023 Amazon
Package Handling
Sorting packages from delivery trucks. Handling packages with pallets jacks. Experience in Hilo driving sorting packages. Confirming packing labels. Lifting heavy loads from 75-200 pounds. EDUCATION
June 1999 Oak Park High
General Studies
Jan 2017-2019 Wayne County Community College
General Administration
COMMUNICATION
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with management, teammates, and customers.
LEADERSHIP
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
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