Customer Service

Misty McCollister

*****.***********@*****.***

Cell: 623-***-****

***** *. ******* **

Waddell, Arizona 85355

I am interested in obtaining a long term position within a stable company who offers a challenging environment that focuses on teamwork, communication and coordination. WORK EXPERIENCE

Uber Eats & DoorDash Food Delivery

07/15/2019 -current

United Parcel Service

11/15/2020 - 12/26/2023

Seasonal Delivery Driver

Senior Lifestyle Solutions

02/15/2019 - 11/09/2020

Life and Health Insurance Agent

Blue Net Insurance

06/12/2017 -11/19/2017

-answer Customer Service Calls

-Collect outstanding balances

-Data Entry

-Underwriting

Insurance broker,Customer service, Insurance agent, inbound/outbound sales and Collections.

- Bind Auto Policies

-100 outgoing calls daily

Triton Technologies Inc.

11/15/2016- 04/16/2017

Sales associate, assistant team leader, product trainer and ……. Manager

-represent clients professionally when dealing with their customers.

-Offer all products including all upsales and clubs while meeting all legal Requirements.

-Train new employees on products

-Monitor calls to make sure agents are compliant

-Coach agents to follow the sales process and become more efficient

-Log media for incoming calls to create a schedule for agents during heavy Call volumes

-input schedules and schedule changes for new and existing agents. Flex hours And create gap sheets for the managers so they can prepare for heavy call Volumes.

-Manage the agents and conduct business in a professional manner. Calvary: Rehabilitation & Addiction Facility

10/12- 07/15

Behavioral Health Technician

- Team Lead

- Visually monitored, supervised and recorded patient’s behavior and activities.

- Inpatient & outpatient.

- Assist individuals in daily/nightly needs.

- Organize client information and prepare paper work for upcoming shifts.

- Document daily client observation.

- Created, organized and taught 12 step based groups for patients including; art therapy, meditation, etc.

- Organized interventions.

- Assist with patient conflicts, and provided support & positive ideals in a therapeutic manner to high risk patients in crisis. Petsmart

08/11- 04/13

Pet Care Associate/Customer Service/Grooming/Cashier

- Coordinating adoptions

- Multiple phone lines

- Provided superior customer service

- Created and maintained habitats for all animals and reptiles in the Pet care dept Arizona Orthodontics Exclusively

4/06-3/08

Orthodontic Assistant and X-ray Technician

- Accounts payable including insurance claims.

- Patient portfolios

- Front desk duties

- Scheduling (via phone, email & in person)

- Filing

- Multi phone lines

- Accounts receivable h

- Ensured all products and supplies were sufficient amounts. Harley Davidson Credit

1998-2001

Customer Service Rep/Underwriter/Collections/Financial Services

-Continually Recognized in customer service for high call volume

-Consistently contributed to corporate goals

-Processed payments

-Collect on delinquent accounts

-Processed Loan Applications

-Updated Credit Bureau

Education –

-High School Diploma, Douglas County High School 07/94

-Some College. West Nevada C.C. & Truckee Meadows

-5 Years of Medical Field Experience.

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