Customer Service Agent and stylist
Resume:
Keera Stephens
Fairburn, GA *****
*******@*****.***
Experienced work from home customer service agent with over six years of experience. Trained in online processing and responding to customer’s request accurately and promptly. Specialized in selling a range of products from home and keeping customers satisfied. Eager to leverage superb communication and organizational skills as a customer service provider. Fast learner with upbeat, positive attitude and dedicated to customers. Calm and composed in stressful situations and an expert at finding win win solutions. Excellent oral and written communication skills, listening and time management skills with strong attention to detail and superior work ethic. Very honest, trustworthy and dependable. Microsoft office, marketing, inventory software, access software and interpersonal skills.
Work Experience
Cosmetologist
Styles By Keera
November 2015 to Present
Perform cosmetic and relaxing skin treatments
Makeup application
Scalp and facial treatments
Hairstyling
Manicure and pedicure
PCA Personal Care Assistant
ResCare Community Living - Newnan, GA
May 2016 to October 2020
My job was to be a patient care assistant. I have various clients that had to be assisted at different times of the day. I went according to a weekly planner and performed different duties depending on their needs. I am also CPR licensed and certified.
Customer Service Representative (WFH)
Streamline Communications - Georgia
December 2016 to January 2020
Interact with staff, partners and customers to handle requests appropriately
Create a client communication plan
Establish a channel for file sharing and storage
Suggest dates, times and locations for meetings and calls
Provide regular updates
Front Desk Representative
West Georgia technical college
May 2012 to September 2016
Respond to customer’s request over the phone.
Make appointments and explain the different products available.
Check customers in and out and keep up with inventory Warehouse Production Team
Walmart distribution center
April 2009 to February 2012
• Check for unsafe working conditions, damaged products or improper procedures in the facility
• Make sure the team loads, unloads, fill orders, pack and process freight in a accurate and timely manner
• Manage inventory and maintain records throughout the warehouse Education
Associates in business
Strayer university
Present
Certificate in Cosmetology
West Georgia Technical College - Newnan, GA
November 2015 to November 2017
GED in Adult education
West Georgia technical college
2009
Skills
• Time management
• Communication skills
• Microsoft Word
• Organizational skills
• Documentation review
• Marketing
• Event Planning
• Adult education
• Customer service
• Microsoft Office
• Writing Skills
• Front desk
• Analysis skills
• Leadership
• Guest services
• Google Docs
• Cash handling
• Administrative experience
• Phone etiquette
• Office experience
• Client services
• Multi-line phone systems
• Accounts receivable
Certifications and Licenses
Cosmetology License
Microsoft Office Specialist
Hoisting License
CPR/First Aid
Driver's License
First Aid Certification
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