Financial Services Desktop Support

Paul Valencia

Email: ****.***********@*****.***

Phone No: 931-***-****

Location: Phoenix, AZ

Position Qualifications

Senior Network Support IT Professional with thirteen years of experience, demonstrating a strong ability to provide effective support across various levels of IT infrastructure.

Excellent written and verbal communication skills.

Extensive expertise in setting up server and network environments for software simulations, utilizing VMWare clusters, and managing tasks such as new VM deployments, software and OS upgrades, and patch releases.

Solid background in configuring Hypervisor servers, iSCSI storage, VLAN networks, and server creation and configuration.

Comprehensive knowledge smooth operations and optimal performance of IT systems.

I am based in Glendale, AZ and available to join within two weeks’ notice.

Technical Skills

HP (Left Hand), EMC, Pure, Dell Storage Administration

Windows Server 2003, 2008R2, 201*-****-****

Active Directory DNS DHCP

Spam Filter, Anti-Virus, Firewall Administration Barracuda, Stonesoft

Ethical Hacking Certified 2015 studied pen testing, malware vectors, defense rumination.

Dell and HP Servers, updating, repairing and initializing updates or maintenance

VMWare ESXi 5.5, 6.5, 7.2 Support Tier I, II, and Tier III resolution

Ruckus managed wireless Aruba

Citrix XenApp 4.5 and 6.5 Administrator Certified

Juniper, Ubiquiti, SonicWALL and Stonesoft Firewalls Admin

Cisco Switches, Routers programming and troubleshooting

Logistics Warehouse support for label printers bar code scan networks

Customer Support Medical, Legal, Sales, Logistics, and Manufacturing environments.

Remote Office support across U.S.

Project Management Citrix and VMWare migrations to new hardware hypervisor

Cisco Dell switches configuration troubleshooting

Ubiquiti, Dell, Cisco, Wireless Access Points install support

Professional Experience

Toyota Financial Services. Contract thru Tata Consultancy Services 1 year April 15 to Present

Tier II Deskside Support

Customer support Toyota Financial Sevices applications, configurations and hardware

Laptop replacement imaging,configuration user profile replicationand back up

Hardware and software diagnosis.

Remote support Office 365, Adobe, Microsoft Windows 10, scripting through Microsoft powershell

Imaging supporting Toshiba laptops

Electric Power Research Institute (EPRI) 1 year March 2022 – Feb 2023

Network Analyst II Knoxville Lab Administrator

Provided support for various projects by building virtual environment(s)

Maintained firewall, switch access, VLAN creation and support.

Maintained three VMWare environments, VMWare running on Dell server hypervisors.

Complied with ticketing system requirements and metrics, IT support for projects and teams

Kimberly-Clark, 3 years 9 months Feb 2018 – Sep 2021

Technology Specialist

Provided 24/7 systems support for the Loudon Mill production site.

Provide Tier II Help Desk Support, Microsoft Environment from Client PC to Server

VMWare Management Support Server Management, Infrastructure and Backup Roles

Integrated Support with Honeywell, ABB, product support, integration support

Playcore, 6 month contract Jul 2017 – Dec 2017

Systems Administrator

Administrator Active Directory for 27 separate locations across the US.

Provide Tier II Help Desk Support, Exchange, Barracuda Spam Filter

Hyper-V Server Management, Infrastructure and Backup Roles

ShoreTel VOIP support configuration, administration, Switches, and Phones.

Infrastructure Support Tier II DHCP, DNS, AD, LogMeIn Remote Support account management

Life Care Centers of America, 6 month contract Aug 2016 – Mar 2017

Nursing Facility VMWare Manager

Managed 40+ physical servers and 600+ virtual servers server builds

Built all VMWare virtual servers to include Linux, Windows, and Cisco Virtual Appliances

Administered, Maintained VMware clusters for both Production and Development environments

Maintained three separate storage systems, PURE, EMC, and HP Left Hand SAN

Configured Hypervisor servers, iSCSI storage, VLAN network, Server creation and configuration.

Created, configured, released server upon approved ticket through SharePoint

Implemented expansion of environments and decommissioned as needed

Professional resource for VMWare implementation in a 50+ personnel IT Department

Mattex Manufacturing, Chatsworth and Calhoun, GA 2 years three months Mar 2014 – Aug 2016

IT Administrator

Maintained connection from Chatsworth, GA to Dubai U.A.E. centralized ERP management

Configured Switches as necessary for voice over IP phones, network access using VLAN’s.

Maintained all servers necessary for infrastructure; Active Directory, DHCP, DNS, on Dell Blade Servers with VMWare ESXi 5.5 and EMC storage, in a FT configuration ESXi 6.5

Responsible for all IT related issue on both sites, explaining and troubleshooting all devices on the network including IP cameras, Badge Readers, and monitoring of production floor equipment in an industrial environment

Established and created all users e-mail, and rights with all IT related equipment, e-mail and account access as established with Microsoft Dynamics in conjunction with AD.

Established and continued professional relationships with vendors

Ryder Corporation, Chattanooga, TN 18 month contract Jul 2012 – Dec 2013

IT Infrastructure Support

Maintain technical infrastructure for employees and management at all levels.

Partner with local vendors for procurement of equipment contracting services.

Oversee and plan installation of network equipment, Cisco series routers and switches.

Install MPLS and fiber circuits for new office/warehouse locations in Chattanooga (four sites in six months).

Troubleshoot and maintain workstations, laptops, 1D and 2D barcode scanners.

Connect to Ryder SQL based inventory program.

Image computers using Norton Ghost and MS Solutions.

Work independently and in teams with Ryder management onsite and report to IT management based in Lansing, MI.

Coordinate with development team for scheduled releases of software updates.

Produce Alliance, Nashville, TN 2 years Jul 2010 – Jun 2012

Network Administrator

Maintained a network of computers and servers running Windows 7, Windows Server 2003R2, Server 2008R2 Exchange 2007, 2010; Citrix XenApp 4.5, 6.5 Citrix Access Gateway; XENServer 5.61, 6.0, 6.1.

Created virtual desktop environment accessible in five regional offices and a network of 28 remote FTP servers uploading to clustered SQL servers, using MPLS network, Fiber SCSI connected SAN.

Provided 24/7 network support for clients and their infrastructure.

Managed an Active Directory in MS Server 2008, Domain Controllers, DNS, DHCP, Citrix Application, Gateway, and Web Interface and Gateway file/print server roles in Citrix, mobile device access.

Helpdesk supporting problems with networks, web services, mail services and overall aspects of a corporate network environment.

Monitored system logs and activity on all servers and devices.

IraqSat, Balad Air Base, Republic of Iraq 1 year Aug 2005 – Aug 2006

Internet Satellite Provider Installer Maintainer

Installed and troubleshot Internet Satellite Dishes at Balad Air Base, Iraq.

Maintained a network of 66 users on three separate LAN networks

Installed and aligned eight satellite dishes for other users for the IraqSat Company.

Received additional support from the network engineers based in Baghdad and Dubai.

Troubleshot connectivity issues under combat conditions.

Fixed personal computers for users and others referred to me for my ability to use software to align dishes and receive strong signal transmission.

Provided cost estimates and exterior project planning.

Managed financial reports and records.

Repaired, cleaned and maintained all equipment.

Headquarters and Headquarters Company, 4th Battalion, 101st Aviation Brigade, Fort Campbell, KY

Platoon Sergeant, Senior Flight Instructor 17 years medically retired

Battalion standardization instructor for an Assault Helicopter Brigade.

Trained and supervised 60 enlisted personnel. January 1993 – January 2006

Maintained records and other documentation at the highest standards.

Reported to the Battalion’s Senior Enlisted Advisor and Senior Instructor Pilot.

Trained sixteen Crew chief Flight Instructors to U.S. Army standards.

Trained over 300 door gunners and crew chiefs for Operation Iraqi Freedom.2003

Education

Austin Peay State University, Clarksville, Tennessee

Bachelor of Science, Communications

Concentration: Network Design, Server Virtualization, Web Page Design

Communications courses in English, Literature, and Communications Theory

Relevant Coursework: Cisco Network Operating Systems, Information Security, Database Design,

Non-Commissioned Officers Course, Ft. Eustis Virginia, Graduated February 2000

Certificate & Specialized Training

Citrix Administrators Course LPS Integration Nashville, TN

Certified Ethical Hackers Course 2015 Solutions

Assistant Information Management during Operation Iraqi Freedom 2003

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