Technical Support Data Entry

Victoria Simpson

**** ********** **. ***** ******** Hills, TX 76182 512-***-****

********.********@*****.***

https://www.linkedin.com/in/victoria-adesanmi-90b884154

EDUCATION

ACI Learning, Irving, TX

04/2021

Applied Learning

Recognized for successfully completing A+ 1001,1002, Network+, and Security+, ITIL courses

Google-Technical Support Fundamentals

High School Diploma, 05/2012

Security Clearance: Top Secret; Secret

WORK EXPERIENCE

Sutherland Global Services

11/14/2022-06/21/2024

Tier 1 Technical Support

The first point of contact for all computer and system-related concerns for customers associated with the client

Contact customers to analyze, troubleshoot, and diagnose hardware problems

Resolve technical issues related to network interruptions

Actively update, maintain and monitor all aspects of computer networks of a customer

Promote the clients' products to customers

Maintain positive customer feedback

Data Entry

Liberty Tax Technical Support

11/08/2021- 4/1/2022

Technical Support Technician

Complete detailed reports using a ticketing system

The first point of contact for all computer and system related concerns from Franchisees

Contact clients to analyze, troubleshoot and diagnose hardware problems

Actively update, maintain and monitor all aspects of computer networks of a Liberty Tax Franchisee

Maintain positive customer feedback

United States Army Reserve

09/18/2013 - 09/04/2021

Intelligence Analyst

Prepare intelligence products to support the combat commander

Assess the significance and reliability of incoming information with current intelligence

Establish and maintain systematic, cross-reference intelligence records and file

Knowledge of Military weapons such as the M9, M4, M16, M240B, and Grenade Launcher.

Performed during training purposes simulated and live fire ranges.

Trained Soldiers in Intelligence Analysis.

Basic knowledge of the Psychological Operations Process.

Used desktop computers to research required information for the Commander.

Used programs such as Power Point, Excel, and Word.

Connected desktop to the company network

Little Tykes Learning Center

01/2020 – 11/2022

Teacher

Plan, schedule and implement age-appropriate activities and curriculum to stimulate and educate children.

must supervise and provide a safe environment for all children, record and observe children's daily behaviors and report them to parents and supervisors

Organize recreational activities such as games, songs, dances, art, and drama.

Tutor Time Learning Center

06/2017 - 01/2020

Teacher

Plan, schedule and implement age-appropriate activities and curriculum to stimulate and educate children.

must supervise and provide a safe environment for all children, record and observe children's daily behaviors and report them to parents and supervisors

Organize recreational activities such as games, songs, dances, art, and drama.

The Children's Courtyard.

03/2017 -06/2017

Teacher

Plan, schedule and implement age-appropriate activities and curriculum to stimulate and educate children.

must supervise and provide a safe environment for all children, record and observe children's daily behaviors and report them to parents and supervisors

Organize recreational activities such as games, songs, dances, art, and drama.

Country Home Learning Center

05/2015- 01/2017

Teacher

Plan, schedule and implement age-appropriate activities and curriculum to stimulate and educate children.

must supervise and provide a safe environment for all children, record and observe children's daily behaviors and report them to parents and supervisors

Organize recreational activities such as games, songs, dances, art, and drama.

Starbucks.

01/2015 -03/2015

Barista

Take orders and make coffee, tea, and other drinks to customer specifications.

Operate cash registers and credit card machines.

Take customer complaints or questions

Clean coffee machines, restaurant areas, restrooms, and preparation areas during a normal shift.

Maintain good customer relations and speedy delivery of all beverages as well as complete assigned tasks from management

Contact this candidate