Warehouse Associate Repair Technician

James Harper, Jr. 302-***-****

* **** **** ****** **********, DE 19802 **********@*****.***

Objective: To contribute acquired skills and education to a challenging position within an organization offering opportunities for growth and advancement to build and guide a growing company's success through a broad range of experience in hardware, software, troubleshooting while achieving overall business goals and objectives.

Skills: Novell, Mainframe, Lotus Notes, Single Sign On, Raiser’s Edge, Financial Edge, FDR, TSYS, Peregrine, Service Ware, Magnum, GateWay Super Session, E on Call, TechOne, UPS Worldship and Microsoft Office 2007.

Education: CHI Institute Computer Repair Technician 1998-2000 Springfield, PA

Experience:

2022 - Present IMC Insulation

Wilmington, DE

Warehouse Associate

Responsibilities include picking materials for customers whether they call ahead or walk in. Inspect the warehouse for materials that needed to be ordered. Transfer in materials from our other location as needed. Clean the warehouse as needed and take training when required.

2021 - 2022 Public Work Wilmington, DE

General Laborer

Responsibilities include manual work with some heavy or light lifting. Using tools not requiring lengthy learning periods. Operating steam cleaning or high pressure water washer or lawn mowers in custodial work of grounds maintenance. May be assigned tasks that are checked upon completion.

2018 - 2021 The Home Depot

Newark, DE

Lumber Supervisor

Responsibilities include managing 5 people and finishing administrative duties. Assist customers that need help and have questions. Assist other departments and Supervisors. Unload trucks with Lumber products and pack away.

2016 – 2018 Sears Home Outlet Newark, DE

Merchandise Processor

Responsibilities include unloading trucks with merchandise on it, restocking of merchandise on showroom floor and loading merchandise for customers when they come for pickups.

2016 – 2016 Ranstad/Valassis Newark, DE

Forklift

Responsibilities include breaking down pallets of store circulars and stocking on shelves with forklift.

2015 – 2016 Integrity Staffing /Amazon Middletown, DE

Stower

Responsibilities include stocking shelves with merchandise ordered online by customers of Amazon. We would scan the merchandise before it’s put on the shelves. If any merchandise was damaged, we take it to a problem solver, which is then stocked in a specific area.

2006 – 2015 JPMorgan Chase Newark, DE

Business Analyst

Responsibilities include reconcile daily issuance and cancellation fees collected and investigate all discrepancies, assist brokers throughout the day via numerous phone calls, continual process of improvement and reengineering, including the extensive system MAPS operating system implementation and enhancements, monitor inbound custodial swift messages for settlements, dividends, corporate actions, balance statements and inquiries, research all unsettled trades, and follow up with custodian and traders to determine the cause of delay and reconcile the matter, monitor our DTC positions and increase via DWAC when necessary, compile various reports and forward to our key clients, keep clients briefed on upcoming changes impacting their trades, investigate trader and front office inquiries and respond in a timely fashion, interact and share information with other areas of DR Operations on joint and shared projects, and encode instructions into operating system to include all relevant information (Account #, Destination, etc.)

2005 – 2006 Produce for Better Health Foundation Wilmington, DE

Development Assistant/Front Desk

Responsibilities include generating mailings for 606 clients all across the USA, Developing ideas to generate money for a non – profit organization, facilitating all departments within the company, organizing meetings for Board Members and the President of the company.

2004 – 2004 Ajilon Consulting Wilmington, DE

Help Desk

Responsibilities included assisting over 2,000 employees, managing 12 software programs within our system, prioritizing the level of the call, and attending training classes.

2002 – 2004 Blue Cross Blue Shield Wilmington, DE

Provider Service Rep./Support Clerk

Responsibilities included providing benefit information to physicians’, updated insurers information as necessary, forward all claims to physicians’, copy and file claims in archives.

2000 – 2001 Bid Master, Inc. Smyrna, DE

Data Analyst

Responsibilities included working with a group of Programmers placing paper catalogs on the internet for our clients – this was accomplished using File Maker Pro; I recreated the Desktop; became very acquainted with the use of Word, Access, Excel and DOS. Create and execute test run scripts via manual and automated processes to ensure that the quality of new launches and/or enhancements to various computer software applications do not put the business at risk as a result; provide quality analysis; web-based testing; project management; excellent written and oral communication; manage team of junior testers; administrative support. Executed tests to ensure technical changes to processes meet business standards and to identify any risk to the business as a result of the changes; developed test run scripts and project plans; in-depth oral and written communication with business and technology representatives

Interest: President of JDG (Jobs for Delaware Graduates), New Castle Jaycees, Computers, Billiards, Chess, Bowling, and Basketball, Coaching

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