Active Directory Help Desk
Resume:
Professional Summary:
Peter Kruchowski
Las Vegas, NV
*****.**********@*****.***
●Experienced with Windows XP, 7, 8, 10, 11 and Macintosh OS
●Experience in maintaining SCCM
●Worked with various work ticketing systems
●Maintained Digital Signage
●Worked with various work ticketing systems
●Did computer internal hardware replacement
●Have maintained HP printers
●Trouble shot iPhone and Android phones
●Experienced with DHCP, DNS, SMTP and VPN
●Supported and plugins for MS Office 2003, 2007, 10 and Open Office 3.3 and Office 365
●Supported and help set up Microsoft Share Point accounts
●Helped maintain domain accounts in Active Directory and Azure
●Have worked with various video conferencing systems
●Worked with Windows Server’s OS 2004, 2008, 2012, and 2016
●Have trouble shoot problems and maintained MFPs
●Experienced with Wi-Fi issues
●Supported JAMF
●Supported Intune
●Supported SQL
●Supported client-side Exchange issues
●13 years experience in Office 365
●More than 24 years of experience of computer help desk experience
●Has the ITIL Foundation Certificate
●Experience using ITSM in various enviornments
●Has the Process : Agile Way of Working Foundation
●Have Public Trust Security Clearance
Technical Summary:
E-Mail/Internet & Tools:
Operating Systems:
Hardware:
MS Exchange
Windows 9x, ME, XP, 7, 8, 10, 11
iPhone
Active Directory and Azure
Mac Sierra, Mojave, Catalina
Android
Powershell
PC Software/Tools:
Cisco Routers
Spam Filtering
SCCM, Intune
Cisco and Aruba Switches
Solarwinds
ServiceNow ITAM
PC Servers
Pop, Internet Mail
MS Office 365
Lexmark/HP Printers
Education :
Ritenour Senior High School: Graduate
St Louis Community College: Liberal Art Courses :53 credit Hours
Professional Experience
HMSHost (For Softtek Services)
Field Service Engineer August 2022 – July 2024
●Utilizing the ServiceNow Ticketing System.
●Maintain and Troubleshoot Oracle Simphony POS Device
●Maintain and Troubleshoot Windows 10 and 11 Devices
●Maintain and Troubleshoot iPads and iPhones
●Maintain and Troubleshoot Android Devices
●Maintain and Troubleshoot Ingenico Credit Card Readers
●Supported Lenovo and HP PCs
●Maintain and Troubleshoot Epson Receipt Printers
●Program Barcode Readers to work with Simphony POS
●Supported an Oracle infrastrusture in the POS system
●Guide managers on how to change pricing via barcode
●Troubleshoot Office 365 issues
●Maintained Digital Menus and Signs
●Supported Lenovo and HP PCs
●Supported Intune
●Supported Peoplesoft
●Supported Kronos
●Troubleshoot and set up Multi-Function Network Printers
●Maintain, troubleshoot, and install Aruba and Cisco switches
●Used Solarwinds to monitor local network.
●Help Train Colleagues
Anheuser-Busch InBev (for Cognizant)
Senior Technical Lead September 2021-May 2022
●Utilize the Jira Ticketing System
●Supported a high volume Tech Bar
●Supported both Active Directory and Azure in a multi domain enviroment
●Supported the latest Mac OS Monterey and below
●Supported Mac in a Jamf evenvironment
●Image Computers for Replacement
●Work wirh Users to Back Up Data
●Set up devices in Active Directory
●Setup Ciso Anyconnect VPN on client side
●Image replacement laptops
●Make frequent use of Microsoft Teams
●Experience in WAN environment
●Setup Ciso Anyconnect VPN on client side
●Make frequent use of Microsoft Teams
●Install and Track Hardware
●Supported VMWare
●Extensive use of Azure in a Hybrid Environment
●Intune configuration and management
●Work Users to Back Up Data
●Set up devices in Active Directory
●Image replacement laptops
●ITIL Environment
Federal Reserve (for Pangea Staffing)
System Administrator April 2021-March 2021
●Utilize the Remedy Ticketing System
●Image Computers for Replacement
●Work With Users to Back-Up Data
●Image replacement laptops
Equifax (for TCS)
System Administrator Jr June 2019-Mar 2021
●Utilizing the ServiceNow Ticketing System and Dashboard Creation
●SCCM Imaging
●Support Mac & PC resources
●Hardware repair and installation with Lenovo & HP Laptops
●Tracked inventory using BarScan
●Supported Jamf
●Supported Intune
●Troubleshoot SCCM issues client-side
●Troubleshoot software and hardware issues
●Troubleshoot Microsoft programs such as: Word, Excel. Powerpoint, Onenote, and Office 365.
●Gathered basic case information then assign tickets
●Supported Windows 10 and legacy OS’s, like 7 and XP
●Aid networking port troubleshooting in LAN\WAN Environment
●Troubleshoot client side network issues
●ITIL Environment
●Used and supported ITAM software
ABB (contract- Prevail LLC)
Senior IT Analyst November 2018-Ma y 2019
●Utilizing the ServiceNow Ticketing System.
●Did hardware repair and installation with Lenovo Laptops
●Tracked inventory using BarScan
●Troubleshoot SCCM issues client-side
●Troubleshoot software and hardware issues
●Troubleshoot Microsoft programs such as: Word, Excel. Powerpoint, Onenote, and Office 365.
●Gathered basic case information then assign tickets
●SCCM Imaging
Elsevier (contract- Modis)
Migration Specialist June 2018-October 2018
●Utilizing the Oracle Service Cloud ticketing system.
●Utilizing web-based programs such as JIRA,CRM,
●Used Salesforce
●Helped with issues with Learning Management Systems (Blackboard, Brightspace, Moodle).
●Utilizing Microsoft programs such as: Word, Excel. Powerpoint, Onenote, and Office 365.
●Gathered basic case information then assign tickets
●Implementing telecommunication operations in training and assisting Universities.
●Taking high volume calls.
Eagle Picher (contract- Turing Consulting)
Senior IT Analyst September 2017-May 2018
●Created new and maintained Active Directory users
●Created new distribution groups
●Edited Security Groups
●Troubleshot and resolve 1st and 2nd tier computer and server issues as mobile devices, both hardware, and software. As to mobile device both iPhones and Androids
●Tracked and assigned work tickets in SysAid
●Kept contact with users until the issue is resolved
●Reviewed trouble tickets to see if they handled efficiently and professionally
●Troubleshot Exchange issues use both Activity Directory and EAC
●Gathered basic case information then assign tickets
●Did Que Management in ServiceNow
●Developed processes for the team and document them
●Arranged for purchasing new equipment
●Helped in maintaining SCCM
●Helped users in an Office 365 environment
●Troubleshot and arrange multi-function printer maintenance
● Orchestrated the configuration of a ServiceNow workflow
U.S. Department of Agriculture (contract- PowerTek)
Help Desk Support Specialist October 2014-August 2017
●Created and maintained accounts in Active Directory
●Created and maintained distribution groups
●Utilizing the ServiceNow Ticketing System.
●ITIL Environment
●Troubleshot Exchange Issues
●Troubleshot and resolve 2nd tier computer and server issues, both hardware and software
●Tracked warranty information and arrange for replacement part for servers and computers
●Arranged for printer maintenance as necessary
●Used SCCM to push out policy and software licenses
●Helped in Office 365 transition
●Reviewed trouble tickets to see if they were handle efficiently and professionally
Mercy Hospital (contract- Stonecreek Staffing)
Computer Technician September 2014-September 2014
●Installed PCs and printers
●Troubleshoot immediate issues
●Help maintain inventory
●ITAM software
Pfizer Pharmaceuticals (contract-CompuCom IT Workforce Solutions)
Computer Technician May 2014-July 2014
●Image PCs
●Introduce users to Windows 8
●Resolve issues with specialized software per department on Windows 8
●Helped users with PC to PC networking programs
●ITAM software
Charter Communications (contract-LRS Consulting Services)
ITSOC February 2014-May 2014
●Provided over the phone computer trouble shooting.
●Worked with and aided in maintaining a large-scale Help Desk ticketing system, Remedy
●Experienced with CSR Resources
●Helped staff in use of various Active Directory resources in different environments
●Experienced with routers and switches in a LAN/WAN environment often Cisco with a Windows Server environment.
●Helped maintain Inventory and Personal Records for employees in.
Energizer Holdings International (contract-Insight Global)
Global eConcierge March 2013-November 2013
●Provided over the phone computer trouble shooting.
●Worked with and aided in maintaining a large-scale Help Desk ticketing system, specifically Service Manager
●Dealt with computer hardware maintenance and replacement.
●Experienced with routers and switches in a LAN/WAN environment often Cisco with a Windows Server environment.
●Helped maintain Inventory and Personal Records for employees in.
●Troubleshot Mobile Phones, including Windows 8, iPhones and Android Phones.
●Helped staff access company e-mail and other resources
●Supported SAP
●Helped maintain Active Directory profiles.
●Helped users in use of Excel and the various plugins
●Helped users with various formatting issues in MS Word
●Trouble shot and set up users with Cisco VPN.
●Have set up users with various accesses to Exchange.
●Helped staff set up their MS SharePoint.
●Experienced in dealing with a high-volume phone bank dealing with 30 to 40 calls a day 10 to 20 minutes per call
●Experienced with various network connections in wide range of situations.
●Experienced international customer service.
●Supported proprietary battery testing software.
●Troubleshot various SAP issues, mainly access and printing.
●Troubleshot SQL issues
●Use SCCM to push out policy and software licenses
●Entered detailed tickets on all issues using Service Manager
Lutheran Senior Services (FTE)
Computer Help Desk Technician April 2011-February 2013
●Provided over the phone computer troubleshooting.
●Conducted computer hardware maintenance and replacement.Worked with routers and switches in a LAN/WAN environment.
●Helped maintain inventory and personal records for employees with Active Directory.
●Experienced working in a HIPAA environment.
●Resolved issues within an Exchange Environment, within a VPN, on foreign networks, portable devices, etc.
●Responsible for computer internal hardware replacement.
●Experienced trouble shooting SAP access.
●Maintained domain profiles in Active Directory.
●Helped staff in the user of MS Word and MS Excel
●Supported proprietary medical databases
●Maintained MFP’s and HP printers
●Imaged PCs with Clonezilla.
●Gathered information and sent it to next tier support in ticketing system, Track IT
●Used and supported ITAM software
Education: Ritenour Senior High High School Diploma 1989 - 1992
Member of the Debate Team
Saint Louis Community College:
Studied Liberal Arts between 92 to 98
Certifications:
ITIL Foundations: issued: April 2016
Process : Agile Way of Working Foundation Certification: Issued:July 2020
Contact this candidate