Data Entry Call Center
Resume:
Kang Thao
************@*****.***
Employment History:
Wells Fargo Home Mortgage Shoreview, MN 06/2020-6/2024
Loan Documentation Processor
•Reviewing a variety of loan document types
•Correcting deficiencies in loan packages and/or system data
•Obtaining missing information
•Ability to edit and/or correct complex documents
•Analyze, interpret and document information from various sources, including multiple online systems
•Identifying opportunities and recommending solutions for increasing individual and department quality and/or productivity
•Performing additional duties as requested
Vascular Solutions/Teleflex Maple Grove, MN 11/2018-05/2020
Operator 2/Trainer
•Cross-train across multiple operations within one or more than two operations or lines following the VSI training program.
•Comply with GMP requirements by maintaining individual training records, completing data entry in production records in a timely and accurate manner, and adhering to documented manufacturing practices and procedures as defined in VSI Quality System Procedures.
•Identify quality issues or workmanship deficiencies related to equipment, assembly and inspection processes, materials, sub-assemblies, and manufacturing environment.
•Assembling various catheters and medical devices in a clean room environment.
•Using various tools and instruments such as microscopes, rulers, heating guns, as well as various hand tools.
Rose International - Target Corporation Brooklyn Park, MN 10/2018-11/2018
Call Center Representative (CSR) Chat Support
•Efficiently and effectively handle incoming online chats and e-mails with high quality and professionalism, while achieving performance standards
•Make a decisions and resolve guest concerns in a courteous, helpful manner
•Demonstrate excellent guest service skills, strong work ethic, critical thinking and integrity
•Learn and utilize new technology with the ability to solve problems using all available resources and knowledge
•Ability to quickly adapt to changing business needs
•Demonstrate active listening and accurate documentation of the guest issues in a timely manner
Medix - Hill-Rom Respiratory Care Shoreview, MN 05/2016-08/2016
Policy Analyst Assistant
•Research payer requirements, pricing, and regulations that apply to the products.
•Updating information from JD Edwards to TIMS to Excel spreadsheets.
•Perform other duties and projects as assigned.
Masterson Staffing Solutions - Wells Fargo Home Mortgage Minneapolis, MN 12/2015-03/2016
Operation Processor 3
•Receiving and Reviewing loan files for accuracy and completeness
•Examining and handling legal loan documents
•Entering transactions into Custody Online Tracking System (emBTRUST)
•Performing special assignments as assigned
Robert Half Legal - Money Grams Brooklyn Center, MN 02/2015 -10/2015
Data Management Specialist
•Operate office machines, such as photocopier, scanners, fax, receipt calculator and personal computers.
•Process customer claim, fees and sort incoming mails.
•Verify the accuracy of customers claim and fees before it is entered into the data.
•Enter customer information and fees into data system.
•Record production transactions daily into spreadsheet.
Randstad - Wells Fargo Home Mortgage St. Louis Park, MN 04/2014-09/2014
Operation Clerk 2
•Verify and examine information and accuracy of loan application and closing documents.
•Review files, records, and other documents to obtain information to respond to requests.
CU Companies New Brighton, MN 12/2012-05/2013
Commercial Administrative Loan Assistant
•Create Loan Servicing File and Guarantor File. Place documents in predetermined order.
•Provide Auditors with file access scanned and/or physical file.
•Maintain file room order and locate files as needed for department personnel.
•Scan, label and upload signed documents to the website or Virtual Private Network for Credit Union access.
The MergisGroup - Wells Fargo Home Mortgage Eagan, MN 05/2012-11/2012
Quality Assurance Specialist
•Assist with performing quality reviews and ensuring control procedures are follows; identified, research, resolve and report all discrepancies related to claims, procedural issues, and quality data transmissions.
Aerotek - Indecomm Little Canada, MN 12/2011-05/2012
Final Docs Specialist
•Perform a formal review and inspection of all final loan documents to ensure accuracy and completeness within the designated time period.
•Capture any required data elements in the application.
•Record (Check-in) documents as they are received, and any comments entered into the database.
•Monitor reports to track outstanding documents.
•File and retrieve documents as necessary and ship to final destination.
Accountemp -Wells Fargo Home Mortgage Eagan, MN 07/2011-10/2011
Loan Servicing Specialist
•Researched and created lost note affidavits to complete chain of title
•Completed attorney requests in a timely manner
•Effectively communicated with third parties and attorneys to resolve endorsement issues
•Contact Attorney, Borrowers and Bank
Prostaff - Caribou Technology Ham Lake, MN 04/2011-06/2011
Assembler
•Operate or tend wire-coiling machines to wind wire coils used in electrical components such as resistors and transformers, and in electrical equipment and instruments such as bobbins and generators.
•Cut, strip, and bend wire leads at ends of coils, using pliers and wire scrapers.
•Record production and operational data on specified forms.
Aerotek - Wells Fargo Home Mortgage Minneapolis, MN 08/2009-04/2010
Operation Clerk
•Track materials removed from files to ensure that borrowed files are returned.
•Scan or read incoming materials to determine how and where they should be classified or filed.
•Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
Greatbatch - Medical Minneapolis, MN 11/2002-04/2009
Medical Inspector
•Performing variety of medical assembly inspections according to work instructions, customer specifications, and medical clean room requirements.
•Inspecting medical products by utilizing microscope and reporting of defects parts to supervisor, so adjustment can be made.
Kmart White Bear Lake, MN 11/2000-04/2001
Cashier
•Receive payment by cash, check, credit cards, vouchers, or automatic debits.
•Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
•Greet customers entering establishments.
•Stock shelves, and mark prices on shelves and items.
Education:
National American University Brooklyn Center, MN 06/2010-02/2016
Hubbs Center for Lifelong Learning St. Paul, MN Diploma
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