Scrum Master Project Manager

BRUNO BATISTA

Miami, United States / (+*) 646-***-**** / *********@*****.***

SUMMARY AND PROFILE

IT Professional with Analytical Mindset

Data-driven IT professional with extensive experience in designing and delivering multi-region and international solutions that drive business growth and optimize systems. Known for a logical approach to problem-solving, persistent research, and risk mitigation to enhance systems and processes. Passionate about learning and exploring new technologies, with a strong foundation in both waterfall and agile project management methodologies. Certified Scrum Master with a proven track record in various project roles, including project manager, sponsor, and technical leader. Skilled in bridging the gap between technical teams and business leaders, effectively communicating complex technical concepts. Proficient in ITIL processes, ensuring high reliability and performance of critical business applications. Continuously curious about new trends and technologies, committed to ongoing professional development.

PROFESSIONAL EXPERIENCE

Circuitronix USA /Fort Lauderdale

IT Operations Global Manager

Jan 2023 - Present

Implemented cutting-edge tech solutions, resulting in 30% downtime reduction

Effectively mitigated cyber risks to safeguard company assets

Spearheaded IT operations across global offices

Implemented O365 in different units.

ITAU USA /Miami

VP, Infrastructure Manager

Dec 2019 - May 2022

Led Infrastructure department, overseeing bank’s international units in Miami, New York, the Caribbean, and Chile.

Migrated local servers to Azure cloud new server environment with fewer servers of greater capacity, while navigating large number of proprietary applications and legacy data.

Managed team of 5, as well as dotted-line management of helpdesk / Citrix provider team of 14. Installed hybrid environment for supporting virtual desktops, navigating capacity challenges, implementing solution on deadline (in ~ 5 months).

Worked with regulators (FDIC & OFR) to provide required infrastructure information.

Migrated 400+ BlackBerry users to Office 365, with hybrid environment, managing AD local replicating to MS Cloud.

Migrated Cisco phone system to Microsoft Teams system, troubleshooting issues with recording and phone carrier delivery, using Azure cloud to host key components such as Voice Recorder system as well SBC

(Session Border Control).

Oversaw IBM-managed service and reporting functionality, escalating needs for change as appropriate. Bear n Bare LLC

Consultant /Part time

May 2018 - Dec 2023

Spearheaded product promotion and customer management strategies, boosting online sales leads.

Leveraged IT expertise to provide timely responses and solutions to customer queries.

Implemented persistent follow-ups, enhancing customer satisfaction and loyalty. BANCO DO BRASIL AMERICAS /Miami

VP, IT Manager

Dec 2012 - Nov 2019

Oversaw IT department (infrastructure, production & development) managing a 4-person team, as well as indirect management of a vendor team of 5.

Managed IT resources and planning policy and practice development, budgeting, resourcing, training, and strategic planning. Chairman of the IT Steeling Committee reporting to the Board of Directors of the bank.

Served as official bank officer designated to work with regulators (FDIC & OFR) on IT issues.

Managed relocation of data center, including vendor and contract management.

Migrated core system vendor from Fiserv to FIS, saving US$1MM+ in cost processing per year.

Implemented and created business reports to aid in the conversion process and to support ongoing operations while unifying the client's many platform offerings, including loans, credit cards, banking products, and mortgages.

Switched voice infrastructure to virtual environment, as well migrating communication circuit technology from PRI to SIP trunks (enabling function to re-route income / outgoing calls between different sites.)

Led technology effort to develop a multi-currency pre-paid card program, allowing Brazilian students in the U.S. and other countries to receive scholarship benefit disbursements on a prepaid card for the first time. SAFRA NATIONAL BANK OF NEW YORK /Aventura, FL / New York Apr 2007 - Dec 2012

Senior System Administrator

Orchestrated comprehensive IT infrastructure including network, email, Windows domain, firewall, voice- channel, backup

Led implementation system and infrastructure for J Safra Asset Management (Bahamas) and Safra Investment Bank and Trust Ltd (Panama)

Managed successful relocation of Safra National Bank office with Data Center in Florida

Innovated automatic failover for Disaster Recovery (DR) by redesigning email system

Transitioned from NEC to Cisco Call Manager, swapping PRI circuits to SIP BANCO DO BRASIL S.A. NEW YORK BRANCH /New York

LAN Technician

Jun 2004 - Apr 2007

Spearheaded server installation and maintenance at NY datacenter, ensuring seamless operations across Latin America

Pivotal in transforming bank & global network, prioritizing voice traffic over data for improved efficiency

Redesigned network infrastructure for Latin America offices, enhancing security and reducing costs

Orchestrated BES solution implementation, bolstering bank's communication capabilities

Implemented third-party Data Warehouse system, optimizing the bank's data management UNIVERSITY OF TAUBATÉ /São Paulo, Brazil

Support Analyst

Jun 2003 - May 2004

Streamlined database management, enhancing data retrieval and storage efficiency.

Boosted database system reliability by 30% through strategic upgrades.

Implemented new database solutions to support evolving business needs. SYNCROTEC TECNOLOGIA EM SERVIÇOS /São Paulo, Brazil Support Analyst, rendering service to Ericsson Telecom S.A Jul 2000 - Jun 2002

BRAZILIAN NATIONAL INSTITUTE FOR SPACE RESEARCH / INPE / São José dos Campos, /SP, Brazil Trainee

Apr 1998 - Jul 2000

EDUCATION AND OTHERS

Universidad do Vale do Paraiba, Brazil

High School; Technician in Data Processing /1998

University of Braz Cubas

Bachelor & Degree: Aeronautics Science /2003

Certification

US Coast Guard /Captain’s License - 100-ton 2022

Massachusetts Institute of Technology, USA /Certificate: Applied Business Analytics 2023

SCRUM study, USA /Certificate: Scrum Master Certified (SMC™) 2024 Skills

Office 365 /Windows Servers /VMware /Storage /Linux /Citrix /Agile /Jira /AWS /Azure /ITIL Languages

Portuguese (Native)

Spanish (Highly proficient)

English (Native)

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