Technical Support Project Manager

RUBEN GARCIA

******************@*****.***

Jacksonville, FL

CAREER SUMMARY

Aspiring IT Project Manager with experience working to improve performance of organizations serving hundreds of individuals each year. Adept at collaborating with others while ensuring high-quality services and programs. Career history of training and supervising staff, promoting adherence to organizational policies and industry standards.

AREAS OF EXPERTISE

Training Initiatives Team Leadership Technical Support Spanish Auto CAD Client satisfaction

PROFESSIONAL EXPERIENCE

PUBLIX Jacksonville, FL

Clerk Aug. 2023 - Present

Worked to deliver the highest caliber of guest experiences on behalf of fast-casual restaurant.

Processed customer orders for organic food, contemporary American cuisine and Asian cuisine, promoting alignment with industry best practices and client service standards.

Served as key member of team, providing courteous customer service, placing a high volume of orders, recommending menu items, ensuring a clean and well-organized environment, preparing menu items, answering questions regarding ingredients and training and supervising staff regarding culinary service standards.

Handled orders totaling over $20,000 each month, promoting consistency of service.

UNF HELP DESK Jacksonville, FL

User Support Specialist Jan. 2023 - June 2023

Delivered the highest caliber of services and support on behalf of educational services provider company.

Contributed directly to technical support, client support and quality assurance & testing initiatives, working to deliver optimal experiences for end users.

Worked closely with senior and specialized staff of company generating I believe nothing as it was just to help the students and faculty around the university in annual revenue.

Consistently aimed to optimize performance and functionality of mobile applications, interactive platforms and websites.

CHICK FIL A Jacksonville, FL

Service Manager July 2021 - Jan. 2023

Worked directly with senior staff of fast-casual restaurant, ensuring compliance with industry regulations and best practices.

Ensured prompt and professional service for customers, with team handling orders totaling over $20,000 each month.

Maintained accurate knowledge of menu items including contemporary American cuisine.

Collaborated with team to deliver exceptional client service, providing courteous customer service, placing a high volume of orders, preparing menu items, answering questions regarding ingredients, tracking and replenishing ingredients and supplies, training and supervising staff regarding culinary service standards, recommending menu items and ensuring a clean and well-organized environment.

MAXX POTENTIAL Jacksonville, FL

Information Technology Intern July 2024 - Now

Worked on basic intern positions like:

Performing risk assessments and testing of data processing systems

Installing firewalls, data encryption, and other security measures

Perform file system configuration and management; define and perform server backups and recovery procedures

EDUCATION & TRAINING

UNIVERSITY OF NORTH FLORIDA Jacksonville, FL

Bachelor's Degree - Information Technology Apr. 2025

Completed coursework in System management, Security, Networking and Systems, Calculus 1 and 2, Business Calc, etc.

YEAR UP Online

Certificate - Technical Work in Networking, System Management, and Application Use. Aug. 2024

Completed coursework in Cisco Packet Tracer, Word, Excel, Virtual Machines.

TECHNICAL SKILLS

Proficient in Adobe Creative Suite, MS Excel, JavaScript, and Zoom

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