Customer Service Support

Profile: More than * years of successful experience in customer support and service.

Martina Whitehead

Duluth, GA 30096

******************@*****.***

470-***-****

WORK EXPERIENCE

Moneypenny: Personal Assistant/Receptionist (2021-current)

- Accompanied customers with filling out in-take forms

- Assisted customers with inquiries questions or concerns

- Communicated several details about the companies and how they worked

- Scheduled, canceled, and rescheduled appointments

- Assisted owners, founders, co-owners with portal updates and tickets

- Organized travel arrangements, booking flights and accommodations

- Screened and directed phone calls and distributed correspondence

Sprouts Farmers Market: Head Cashier/Supervisor (2020-2021)

- Handled money directly as well as debit and credit cards

- Communicated all questions, comments, and concerns with customers

- Provided knowledge in any promotions or specials

- Welcomed customers into facility

- Delegated breaks and lunches

- Monitored cashiers, helping diminish lines when able

- Performed audits, countdown tills, reset tills, assign tasks when slow around store

Home Depot: Cashier (2019-2020)

- Handled money directly as well as debit and credit cards

- Assisted customers with any inquiries or concerns

- Knowledgeable of all products and services

- Greeted customers once entering building

Amazon Warehouse: Customer Service Rep (2017-2019)

- Provided imbecile customer service and sales support to customers

- Screened and directed phone calls and distributed correspondents

- Answered inbound calls to existing customers to identify and suggest new products

- Maintained accurate customer records and documents in relation to customer issues

- Multitasked with computer systems and communication platforms simultaneously

Andretti Indoor Go Karting and Games: Cashier/Receptionist (2015-2017)

- Handled money directly as well as debit and credit cards

- Help customers with any questions they may have

- Product and promotions knowledgeable to help best assist customers

- Welcomed customers into facility

- Answer phone calls assisting customers with directions, billing, and any package purchase questions they have

Kroger: Courtesy Clerk (2014-2015)

- Bagged groceries assist customers with questions, items, or help to car

- Cleaned restrooms, surrounding areas, and store

- Brought in carts

EDUCATION

●Duluth High School - Duluth, Ga (2012-2016)

●Georgia Southern University (2016-2021)

VOLUNTEER

●For My Sisters Charity – 2015-2016

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