Nursing Assistant Customer Service

Tonya Hughes(Crockett)

**** ********** ******, *******, *********, 38109, US • 901-***-**** • ***************@*****.*** Nursing Assistant with 24 years of experience providing health care to patients at home, hospitals and nursing homes. Compassionate and caring, responding quickly to patient calls for assistance. Providing support in daily living, including dressing, eating and toileting. A vital member of the medical care team meeting patients needs and exceeding care expectation. Offer expertise in obtaining specimens for any lab work that may be needed as well as taking patients vital signs. Excellent customer service as well communication skills. Capable of developing rapport with patients while putting them at ease during any needed and or necessary procedures. Provide light housekeeping and preparation of light meals Infection control procedures

Patient relationship

Monitor vitals

First Aid and CPR certified

Patient observation

Light housekeeping

Patient hygiene care

Emotional support

Medical equipment

Clinical documentation man

High School - 1991

Hamilton High School - Memphis, TN

Medical Assistant - 1992

Concorde Career College - Memphis - Memphis, TN

Certified Nursing Assistant - 2000

V.A. Medical Center - Memphis, TN

CNA - August, 2022 to January, 2023

Elk Valley Health Services - Nashville, TN

Recorded vitals to monitor patients conditions

Responded immediately to calls from patients for assinstance or treatments and alerted the appropriate medical staff to assist any emergency situations

Communicated with physicians,nurses and other caregivers to exchange any information about patients and their condition, treatment plans and activities

Supported patients with daily activities and attended to personal needs Documented and reported to nurses the patients behavior that may have been observed, any complaints and or physical symptoms Helped patients with daily living conditions or requirements by bathing, dressing and assisting with any mobility needs August, 2021 to July, 2022

Maxim Healthcare - Memphis, TN

Recorded vitals to monitor patients conditions

Responded immediately to calls from patients for assinstance or treatments and alerted the appropriate medical staff to assist any emergency situations

Communicated with physicians,nurses and other caregivers to exchange any information about patients and their condition, treatment plans and activities

Supported patients with daily activities and attended to personal needs Documented and reported to nurses the patients behavior that may have been observed, any complaints and or physical symptoms Helped patients with daily living conditions or requirements by bathing, dressing and assisting with any mobility needs PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

CNA - November, 2016 to September, 2022

No Place Like Home - Collierville, TN

Recorded vitals to monitor patients conditions

Responded immediately to calls from patients for assinstance or treatments and alerted the appropriate medical staff to assist any emergency situations

Communicated with physicians,nurses and other caregivers to exchange any information about patients and their condition, treatment plans and activities

Supported patients with daily activities and attended to personal needs Documented and reported to nurses the patients behavior that may have been observed, any complaints and or physical symptoms Helped patients with daily living conditions or requirements by bathing, dressing and assisting with any mobility needs Certified Nursing Assistant

CERTIFICATIONS

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