Business Intelligence Production Support

Linda McDaniel

Business Intelligence Specialist

********@*****.*** • 512-***-****

• Austin, TX

Accomplished Business Intelligence Specialist with extensive experience in administering, developing, and enhancing reporting systems to support data-driven decision-making. Strong aptitude for analyzing and converting data into actionable insights, with a proven track record in improving report-generation processes and user satisfaction. Expertise in technical documentation and production support, committed to delivering high-quality IT service management. Ready to apply analytical skills, attention to detail, and testing acumen to drive business intelligence initiatives forward.

Areas of Expertise

● Business Intelligence

● SAP Business Objects

● Production Support

● Data Analysis

● ITIL Principles

● Technical Documentation

● System Administration

● WebFocus Development

● Agile Methodologies

Professional Experience

Valero Energy, San Antonio, TX

Business Intelligence Specialist

2005 — Present

Serve as developer and production support for Energy Company, managing reporting systems such as WebFocus, Power BI, and Business Objects. Administer tasks for WebFocus and Business Objects. Create SAP Hana views. Plan and programm reports. Support ITIL-based system using HP Service Manager tools. Work in Agile development. Oversee production implementation and testing. Create reports using various IBI tools against Oracle, SAP BW, and Hana databases. President of WebFocus User Group and act as first responder for troubleshooting production reporting issues.

Achieved ITIL certification, demonstrating proficiency in implementing and managing IT service management best practices.

Dedicatedly maintained availability for 24/7 on-call duty, ensuring prompt response and resolution for critical production issues.

Additional Experience

Programmer/Analyst, CCCI Computing, Fort Worth, TX

Programmer/Analyst, URS Corp, Austin, TX

Programmer/Analyst, Texas Mutual Insurance Company, Austin, TX

Certifications & Licenses

ITIL Certified

Technical Proficiencies

Information Builders WebFocus, SAP Business Objects Suite, HP Service Manager tools, Oracle database, SAP BW (Business Warehouse), SAP Hana databases, Developer Studio, App Studio, MRE (Managed Reporting Environment) SAP Hana, Power Bi

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