Service Cloud Salesforce Com

Mansi Joshi

Phone: 510-***-****

Email Id: **********.***@*****.***

KEY STRENGHTS

A Certified Sr. Salesforce.com consultant with 10+ years of experience on CRM Platform across multiple industries.

Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.

Expertise in working on Sales Cloud, Service Cloud, Marketing Cloud, Financial Service Cloud, Commerce Cloud

Extensive experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning

Generated SFDC customized Reports and Dashboards to monitor data quality and provide detailed information on performance indicators.

Develop and maintain Tableau dashboards and reports to meet business requirement

Experienced working with data migration/data management tools like Apex data loader, import wizard to migrate data from another database.

Familiarity with Salesforce editions (e.g., Salesforce Sales Cloud, Service Cloud, Marketing Cloud)

Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.

Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development.

Created test scenarios on Sandbox and migrated code to deployment upon successful testing.

Extensive exposure to Usability testing, End-to-End testing, System testing, Regression Testing and User Acceptance testing(UAT)

AREA OF EXPERTISE

Salesforce

Apex Custom Controllers, Apex Classes, Apex Triggers, Visualforce Pages/Components, Batch Apex, Apex Email Service, Web Services, SOQL, SOSL, Einstein Analytics, Lightning Components, Outbound Messages, Workflow & Approvals, Process builder, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com tools

Apex Data Loader, Force.com Migration Tool, Force.com Excel connector, Changeset

Web Technologies

HTML, XHTML, XML, CSS, Java Script, WSDL, SOAP API, REST API

IDE

Visual Studio Code, Eclipse, Force.com Eclipse IDE plug-in,

Tools

MS Visio, Jira, Version Control, MS Word, MS Excel, MS Excess

Platforms

Windows (Vista/7/8/10)

PROFFESSIONAL CERTIFICATION & EDUCATION

Salesforce Certified Administrator

Salesforce Certified Platform Developer I

Salesforce Platform App Builder

Salesforce Certified Marketing Cloud Administrator

Certified Scrum Master

Salesforce Business Analyst

Bachelor of Commerce – Gujarat University, Gujarat, India (2011)

Masters of Science Information Systems Engineering and Management – Harrisburg University of Science and Technology, Pennsylvania, United State (2018)

WORK EXPERIENCE

Project: Compassion, Denver, Colorado Salesforce Administrator

January 2024 – Till Date

Creating various Custom Objects and Custom Fields

Working on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Activities, Dashboards and Reports.

Implementing security settings, object level security, field level and record level security

Extensively used Tab permissions, Record Type and Page Layout permissions

Creating Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Customized Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Configuring Validation Rules based on business requirement

Implementing pick lists, dependent pick lists, lookup and master detail relationships

Managing all new user set-ups and deactivation, including following approval process and transferring ownership of account/contact/opportunities for deactivated users.

Creating various Reports and Dashboards based on company's requirement

Working with SIT/UAT team for 100% QA Testing and resolved the issue if occurs

Responsible for writing SOQL/SOSL as required

Working closely with Offshore-onsite team members

Working on Lightning Flow for process automation

Project: BMO Harris Bank, Milwaukee, Wisconsin Salesforce Developer

March 2021 – December 2023

Experienced in building reusable UI components and pages with Lightning Component Framework and also involved in building Lightning Component using Aura framework

Developed enhancements to the system through processes, flows, workflows, validation rules, custom fields, custom objects, email alerts, visualforce page, apex classes, visualforce tabs & components, and triggers

Prepared detailed documentation for all the work that has been assigned and managing all documentation on internally created Object for task assigned and complete

Built custom components that can be used across multiple applications such as custom pages, interfaces for faster development

Worked with BA and internal team to manage complex business requirements

Used VS-Code and GIT for CI/CD for Salesforce release Management within different environments

Provided help and support for internal users

Co-ordinated with Users, Business Analyst, Developer, Lead regarding requirement and development

Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at a high percentage as well as meet business needs.

Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers.

Project: Salesforce, San Francisco, California Salesforce Business Analyst

December 2020 – March 2021

Working on Case Process to engage with client.

Engage with customer to discuss regarding the requirement of Multi Factor Authentication

Providing strong verification method in order to be 100% Compliant

Providing case extension to the account which are not able to implement within the time frame

Attending the weekly status call

Trouble shooting the internal team issue

Connecting with customer for core cloud, marketing cloud

Make sure to aware the customer regarding enablement and enforcement date for MFA Notifying customers for Hyperforce Architecture

Worked with team to setup offshore team for RAP, Hyperforce and MFA implementation success

Provided Knowledge Transfer regarding above mentioned program

Project: SeekNow, Louisville, Kentucky Salesforce Administrator

July 2020 – November 2020

Performed the role of Salesforce Developer in the Organization.

Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata APl.

Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface

Involved in the deployment the code developed in the Dev Sandbox to the QA and UAT Sandbox by using salesforce Copado

Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.

Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.

Familiar with Salesforce latest product launches including Wave Analytic.

Developed wave dashboards using Salesforce platform as the backend.

Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex

Project: New York State Energy Research & Development Authority (NYSERDA) Salesforce Consultant

October 2019 – June 2020

Proven ability to develop custom applications on the Salesforce platform

Experienced in developing and deploying Apex classes and Triggers

Experienced in developing Visualforce pages, lightning components, and other customizations

Proficient in integrating Salesforce with external applications using REST and SOAP

Experienced in creating and managing Salesforce reports, dashboards, and workflows

Proven ability to troubleshoot Salesforce integration issues

Experienced in working with Salesforce APIs and web services

Proficient in working with Salesforce security and user permissions

Project: Express Script Inc., Franklin, New Jersey Salesforce Developer

February 2018 – October 2019

Develop and design Salesforce applications and integration solutions for clients using Salesforce object, Apex, Visualforce, and workflow tools

Design and develop custom objects, fields, formulas, page layouts, reports, dashboards, and validation rules

Configure Salesforce profiles, roles, users, permission sets, and other security settings

Provide end-user support and training

Troubleshoot and fix Salesforce issues

Manage and maintain data integrity and data quality

Develop and maintain data integration between Salesforce and other external systems

Monitor and optimize Salesforce performance

Collaborated with client for SFMC implementation

Documented the requirement and worked with the team for marketing connector with Production

Project: Cfirst Corp, Ahmedabad, Gujarat Salesforce Administrator

July 2013 – January 2015

Managed daily Salesforce operations, including user account maintenance, system monitoring, and system upgrades

Configured Salesforce profiles, roles, security settings, custom objects, and custom fields

Developed and maintained various Salesforce reports and dashboards to track KPIs

Implemented and maintained automation processes and workflows using Salesforce Process Builder and Workflows

Resolved technical issues related to Salesforce and provided support to Salesforce users

Collaborated with various stakeholders and teams to ensure business needs are met and Salesforce utilization is maximized

Project: Educomp Solution Pvt. Ltd, Ahmedabad, Gujarat Salesforce Administrator

August 2012 – June 2013

Managed the Salesforce environment for multiple businesses, including creating profiles, roles, security settings, and custom objects

Developed custom solutions and reports in Salesforce to meet business needs

Automated processes using Salesforce Process Builder, Workflows, and Visual Flows

Assisted in the design, development, and implementation of new sales processes leveraging Salesforce

Monitored data quality, troubleshot, and resolved data issues in Salesforce

Trained and supported end users on Salesforce functionality and best practices

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