Customer Service Sales Representative
Resume:
Alexandra Napour
Houston, TX *****
***********@*****.***
Work Experience
Welcome Call Specialist
TriSMART Solar LLC.-Houston, TX
January 2024 to Present
• Technology skills Photoshop, Quick Books, Outlook, Excel, Oracle, Enerflo
• Handled a high volume of inbound customer calls, including Sales Representative Calls.
• Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
• Utilized CRM software to accurately document customer interactions and update account information
• Managed difficult or emotional customer situations professionally while maintaining empathy and building rapport with callers
Professional Canvasser
New Canvassing Experience-Houston, TX
May 2023 to July 2023
• Successfully generated leads and secured sales through door-to-door canvassing in assigned territories
• Built strong relationships with potential customers, addressing their needs and providing tailored product recommendations
• Utilized CRM software to track customer interactions, update contact information, and manage follow- up activities
• Collaborated with team members to develop strategies for maximizing sales opportunities in targeted neighborhoods
• Provided accurate product information and answered customer inquiries to ensure a high level of customer satisfaction
Legal Assistant
O’Brien Law Firm-Cleveland, OH
August 2017 to April 2023
• Assisted attorneys in preparing legal documents, such as briefs, pleadings, and contracts
• Conducted legal research to support case preparation and identify relevant laws and regulations
• Managed attorney calendars, scheduling appointments, court dates, and meetings with clients
• Maintained confidentiality of sensitive information related to ongoing cases or client matters
• Attended client meetings alongside attorneys to take notes on discussions regarding case strategies Volunteer/Leadership Experience Spiritual Advisor Assistant Our Fine House Inc. (women and children foundation)-Spencer, WV April 2013 to July 2013
• Nominated as a Christian Spiritual Advisor
• Assisted the main overseer in the overall dealings and management of the foundation
• Contributed to ideas on organization and setup of the closet which generates revenue for the foundation
• Followed rules of the foundation while ensured that others did like wise
• Acted as a role model to the women in the foundation in order to encourage the growth their spiritual, mental and physical well being
• Met daily assigned goals and duties
• Attained great teamwork ability, management and organizing skills and exposure Education
Associate Degree in Business Management
Stark State College - North Canton, OH
May 2015 to May 2017
Skills
• Personal assistant experience
• QuickBooks
• CRM software
• Interviewing
• Calendar management
• Organizational skills
• Microsoft Office
• Legal Research
• Door-to-Door Experience
Certifications and Licenses
Property & Casualty License
Contact this candidate