Customer Service Representative
Resume:
Theresa Gil Romer ***** Culebra Road, APT ****/San Antonio, Texas 78253/ *************@*****.***/(210) /745 - 8739
OBJECTIVE:
Seeking a position which will allow me to utilize my skills in a Customer Service Role & virtual assistance to my clients and team. I would like to obtain employment with a reputable company that is established.
KEY QUALIFICATIONS:
•Knowledge of WFH position.
•Knowledgeable of responsibilities WFH.
• Thirty - one years in a management position at various levels in the Hospitality Industry.
• Total of thirty-one years in customer service.
• Capable of clear communication, comprehensible presentations, and effective hearing and listening to others and following directions. The ability to understand the customer’s point of view.
• Navigate in Microsoft Windows.
•Comprehensive knowledge of setting deadlines to ensure the well – timed completion of work.
•Adhering to product specifications and company guidelines.
•Able to type 20 – 30 wpm.
•Able to navigate on Windows System’s
•Team Player.
BACHELOR’S DEGREE PENDING PURDUE UNIVERSITY GLOBAL
•Major: Psychology in Addiction
•Minor: None
•Related coursework: Volunteer work in the Criminal Justice System.
SAN ANTONIO COLLEGE 03/2000 – 02/2003. Basics.
McCollum HIGH SCHOOL 1980 – 1984 Graduate.
INSURANCE INDUSTRY EMPLOYMENT HISTORY:
Symmetry Financial Group – December 2023 to March 2024
Field Underwriter.
American Income Lif Insurance Company – May 2023 – December 2023
Life Insurance Agent/Producer.
Promoted to Supervising Agent (SA) – Top Producer 3 months continuously.
Family First Life/ RISEN Office/ San Antonio, TX. – May 2022 to May 2023
Appointment scheduler for agents.
Call potential leads and set appointments for agents.
COMMENTS:
Excellent rapport building with clients and colleagues. team player, ability to work independently or in a group setting, attention to detail, I work diligently, with accountability, honor, and Integrity.
Licensed in 7 states and potential to be a leader. My work ethic reflects my actions.
Coachable and Approachable.
Completes projects from beginning to end.
Looks at feedback as a tool for growth.
EMPLOYMENT HISTORY:
MMC – ACCENTURE (INBOUND/OUTBOUND CALLS) 09/2022 to Present * Pennsylvania PEBT Program.
APPLE ONE – MAXIMUS (INBOUND CALLS) 02/2022 to 09/2022 * Texas Medicare Program
FAMILY FIST LIFE INSURANCE – RISEN OFFICE 01/2022 to 09/2022 *Scheduled for owner’s appointments.
SYKES - CUSTOMER SERVICE REPRESENTATIVE (INBOUND/OUTBOUND CALLS) 06/2020 – 01/2021 *Cigna
CUSTOMER SERVICE REPRESENTATIVE (INBOUND) ALORICA 08/2019 – 08/2020
*Work on Medicare, Texas Workers Compensation, & Texas Child Support Accounts.
CUSTOMER SERVICE REPRESENTATIVE SITEL CORPORATION 01/2020 – 03/2022 *Best Buy Account - received inbound and outbound calls.
ON DISABILITY 2013 to PRESENT HOSPITALIT INDUSTRY:
NICHA’S MEXICAN RESTAURANT LINE COOK 04/2013 – 10/2013
•Prep and cook food.
•Proper rotation of food.
•Met par levels of product.
•Worked back of the house.
TIM’S COUNTRY KITCHEN MAIN COOK 01/2013 – 04/2013
•Open restaurant daily for operation, prep and cook daily breakfast and lunch.
•Order supplies and proper rotation.
•Daily cleaning and side-work duties.
•Exhibit great customer service and a team player.
CHEF SENDERO LODGE 05/2008 – 07/ 2013
• Managed daily & nightly operations of restaurant.
• Supervise employees.
• Ordering and receiving of food orders, produce, uniforms, chemicals, and non-food supplies.
• In charge of payroll.
• Assist in cooking when needed and run cooking lines during peak periods.
•Exhibit great customer service and a team player.
WHATABURGER GRILL COOK 11/2011 – 12/2012
•Prep and cook daily breakfast and lunch.
•Work the grill, board area (dressing of hamburgers), front counter, and drive – thru.
•Keep daily track of food temperatures and inventory.
•Train new employees.
•Daily cleaning duties.
•Exhibit great customer service and a team player.
DENNY’S HOST, CASHIER, SERVER, COOK, AND RESTAURANT MANAGER 09/2005 – 10/2011
•Server – demonstrate efficient, timely, great customer service.
•Cook – Prep and cook daily breakfast, lunch, and dinner. Order supplies, track inventory, log temperatures, proper rotation.
•Train new employees.
•Daily cleaning duties.
•Restaurant Manager – Will explain in detail.
•Exhibit great customer service and team player.
INTERNATIONAL HOUSE OF PANCAKES SAME AS DENNY’S 06/2000 – 09/2008
ALL POSITIONS AND DUTIES AS DENNY’S.
THE MEADOWS @MORNINGSIDE MINISTRIES KITCHEN MANAGER 02/1998 – 11/2005
•Preparations of menus for the residents.
•Order products, prep and cook breakfast, lunch, and dinner.
•Tracking Inventory and post invoices.
•Employment, training, and termination of employees.
•Working with Food and Beverage Director.
•Overseeing the set-up and breakdown of events.
•Exhibit great customer relations and a great team player.
BILL MILLER’S BBQ TEAM MEMBER 04/1997 – 08/1999
•Work front counter, drive – through, and serving line.
•Exhibit great customer service and a team player.
SHERATON FIESTA HOTEL SOUS CHEF 01/1993 – 01/1997
•Prepare sample menus for guests.
•Order products, prep and cook for banquet and hotel guests.
•Control of inventory, spending, and post invoices.
•Exhibit great customer service and a team player.
HOLIDAY INN AIRPORT BANQUET CHEF & LINE COOK 08/1990 – 05/1996
•Preparation of sample menus for guests.
•Order products, prep and cook for banquet and hotel guests.
•Proper cleaning and sanitation.
•Training of new employees.
•Exhibit great customer service and a team player.
MARRIOTT RIVERWALK BANQUET COOK 03/1983 – 03/1986
•Prep and cook for small and large events.
•Set – up and breakdown room for events.
•Exhibit great customer service and a team player.
LONG JOHN SILVER’S CASHIER, FRY COOK, (PROMOTED TO) RESTAURANT MANAGER 08/1982 – 06/1990.
•Prep and Fry Cook.
•Work front counters and drive through.
Exhibit great customer satisfaction and a team player.
REFERENCES AVAILABLE UPON REQUEST.
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