Customer Service Team Leader

Nicholas Simpson

678-***-**** **************@*****.*** Staten Island, 10301

Professional Summary

Results-driven professional with a strong background in maintenance, facilities management, and the hospitality industries. Seeking to bring talent and vision to a respected organization that rewards proven success in process improvement, troubleshooting and repair, and team leadership.

Experience

Shop Rite Staten Island, NY Jan 2023 – Mar 2023

Produce Interim Supervisor

●Ensured a fresh and appealing display by keeping cases and shelves clean and well stocked, checking codes, rotating products, and removing out-of-date products.

●Directed team members in daily set-ups, building displays, quality improvement, and guest services.

●Followed and complied with all applicable health and sanitation procedures and adhered to safe work practices

Five Guys Georgetown, TX Nov 2022 – Jan 2023

Team Leader

●Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

●Monitored employee actions for safety, sanitation, and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risks.

●Helped store management meet standards of service and quality in daily operations.

Bush's Chicken Georgetown, TX Aug 2022 – Nov 2022

Shift Leader/ Supervisor

●Managed a staff of 25 for bi-weekly payroll processing while maintaining the highest standards for management practices and business ethics while adhering to all Federal, State, and local laws and regulations.

●Delivered legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer.

●Continually monitored restaurants and took appropriate action to ensure food quality and service standards were consistently met.

Dear Brooklyn Brooklyn, NY Jan 2022 – June 2022

360Booth Operator

●Utilized communication and customer service skills by interacting with diverse individuals and relaying escalating issues to management promptly.

●Assembled and operated a photo booth for private parties.

●Connected cables of cameras and lights promptly and safely, ensuring that they were adequately grounded.

Popeyes Staten Island, NY May 2021 – Jan 2022

Team Leader/Interim Supervisor

●Operated and monitored food preparation, equipment, and appliances.

●Sold food and beverages to customers, handled cash, provided excellent customer service, and multi-tasking.

●Maintained a positive attitude, participating in sales contests, training new team members, and following directions.

●Prepared prep list, took customers' orders, fixed and checked out in a timely manner, and kept workspace clean.

Key Foods Grocery Store Staten Island, NY Jun 2020 – May 2021

Produce Supervisor

●Responsible for department adherence to OSHA and safety guidelines as well as safe food handling and equipment use and safety.

●Directed and managed all functions of the produce sales floor.

●Supervised and evaluated product team members for productivity and accountability and providing performance feedback.

●Evaluated department conditions and operations to determine strengths and areas for improvement.

Goodwill Inc. Georgetown, TX Apr 2020 – July 2020

Sales Associate

●Assisted with stock room management and inventory control, including daily loading and unloading of the furniture truck.

●Engaged and interacted with customers to create a positive shopping experience and drive revenue growth.

Alpha Granite & Tile Austin, TX Jan 2020 – Apr 2020

Team Leader & Forklift Operator

●Loaded and unloaded products from trailers using forklifts, trucks, and other material-handling equipment.

●Processed requisitions for supplies; prepared various merchandise for delivery; prepared packages for shipping according to established procedures.

●Performed accurate and timely physical counts related to warehouse productivity and accuracy as directed by management.

Sunbelt Landscaping Austin, TX May 2018 – Dec 2019

Landscaping & Grounds Keeper

●Operate vehicles, mowers, tractors, chain saws, electric clippers, sod cutters, and pruning saws.

●Cared for established lawns by mulching, aerating, weeding, thatch, trimming, or edging around flower beds and walkways.

●Mixed and applied fertilizers, herbicides, or insecticides onto grass, shrubs, or trees using hand or automatic sprayers or spreaders.

Capital City Janitorial Austin, TX Oct 2017 – Apr 2018

Team Leader & Cleaning Tech

●Performed general cleaning tasks such as vacuuming, cleaning and sanitizing restrooms and windows, and dusting new and older model homes.

●Followed company policy and procedures to maintain a work environment in neat and orderly condition.

●Trained in safe operations of cleaning equipment, tools, chemical, and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff, and the environment.

AHI Services Austin, TX Jan 2016 – Sept 2017

Spectrum Services Facilities Team Member

●Worked with building management and office management to arrange repairs and maintenance.

●Maintained facilities grounds-work including lawn-mowing, edging, weed-cutting, power-washing, and painting.

Arbor Car Wash Austin, TX Nov 2014 – May 2015

Auto Glass Technician

●Applied industry best practices and company quality standards to deliver efficient, timely, and quality glass installation service, including windshield replacement and crack repair

●Handled all customer relations issues in a gracious manner and in accordance with company policies.

Education

McEachern High School Powder Springs, GA

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