Customer Service District Manager

MARY SALYER

Richardson TX ***** C: 210-***-**** E: ********@*****.***

Summary

Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in the Portrait industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.

Seasoned District Manager bringing 25+ years of progressive experience in the Portrait industry devoted to boosting sales and bottom-line profitability with performance-oriented strategies. Talented team builder and analytical problem-solver with sound judgment and strong business acumen. Effectively deepen customer, team and vendor relationships with articulate and persuasive communication style.

Skills

Sales territory management

Sales oversight

Team management

Customer relationship management

Revenue growth

Recruiting and Hiring

Rapport and relationship building

Compelling leadership skills

Experience

DISTRICT SALES MANAGER 11/2011 to 03/2020

Lifetouch - SAN ANTONIO, Texas

Audited JC Penney Portrait Studios sales performance and data trends to improve under performing areas. Supported sales management initiatives to optimize business development. Supervised sales strategy, training, team structure and communication of regional sales program. Trained and mentored sales team members in customer relations, customer service and product placement. Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations. Exceeded national customer satisfaction surveys for three consecutive years. DISTRICT MANAGER 07/2000 to 11/2011

Olan Mills - SAN ANTONIO, Texas

Spearheaded growth initiatives to improve operational standards. Maximized branch revenue by optimizing daily operations. Evaluated budget plans and current costs to project trends and recommend updates. Mentored team members by demonstrating best practices for sales and customer service. Recruited 12 managers and supervisors to fill internal job vacancies. Supervised 23 Studio managers and managed all performance metrics within Texas Louisiana territory. Received management commendation for spearheading all aspects of the business. Restructured operational workflows to better capitalize on changing market conditions and customer buying habits. Education and Training

Broward Community College - Fort Lauderdale, FL Some College (No Degree) Liberal Arts And General Studies

Certified Zenger Miller Facilitator - Chattanooga, TN 05/2007

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