Customer Service Call Center
Resume:
BOBBIE L. PREWITT
Indianapolis, IN *****
ad7n07@r.postjobfree.com
PROFESSIONAL SUMMARY
Seeking a position for a long tenure where I can learn and grow. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.
WORK HISTORY
2019 TO PRESENT
DAYCARE OWNER/OPERATOR
INDIANAPOLIS, IN
• Maintained accurate accounting of tuition and operating reports.
• Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
• Stayed current on codes and guidelines to maintain compliant program operations in Indiana.
• Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
Create daily curriculum paying attention to time management
10/2018-01/2019
INBOUND/OUTBOUND CALL CENTER AGENT
Renaissance Dental – Southport, Indiana
• Developed favorable customer service relationships and built new, robust customer bases.
• Assisted customers with their coverage and provided provider information for them.
• Found providers in their area for the specialty of the doctor they needed.
Routed calls to the appropriate place for the customer and potential customers.
08/2017 TO 10/2018
CUSTOMER SERVICE REPRESENTATIVE
Millennial Services – Indianapolis, Indiana
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered constant flow of customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
SKILLS
• Customer Care Expert (Treat the customer as I would want to be treated)
• Communication
Time Management
• Multitasking
Interpersonal Skills
Problem Solving
EDUCATION
High School Diploma
Broad Ripple High School - Indianapolis, IN
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