Data Entry Clerk

MONIQUE MALCOLM

*** **** **** ***** *** York ****5// ****************@*****.***// 929-***-****

SUMMARY

Customer care representative with background in customer service, demonstrating strong problem solving and communication skills. Experienced in providing excellent support to customers, resolving inquires efficiently and maintaining high levels of satisfaction. Proven ability to make significant improvements in customer experience by applying proactive listening and empathy in interactions. EXPERIENCE

Cashier / Atlantis Fresh Market - 1930 Bartow Ave, Bronx New York 10469 11/2019 – 07/2020

• Greeting and assisting customers in store

• Cashiering and operating Lotto Machine

• Regular Stocking and inventory checks

• Opening and closing shift procedures

• Ensuring that cashier and store areas are clean, tidy and free of obstructions

• Restocking and cleaning deli area as needed

Customer Care Representative / Advanced Call Technologies – Montego Bay St James Jamaica W.I. 04/2018-10/2018

• Answering all inbound calls and obtaining and verifying client information

• Providing Information to clients about company goods and services offered

• Assist in providing other customer related services such as sales and promotional services

• Updates job knowledge by being familiar with new product descriptions and also participating in other educational opportunities as it relates to job functions

• Assisting customers with general and other technical issues and resolving them in a prompt and effective manner

Fire-Fighter / Jamaica Fire Brigade – Lower Parade Street Falmouth Trelawny Jamaica W.I. 06/2002-11/2016

• Performing Fire-fighting duties including combating and extinguishing Fires, Protecting lives, Property and the environment

• Operating Fire-Fighting tools and equipment appropriately

• Provide emergency medical care within scope of practice

• Participate in training classes and Drills in Fire-Fighting, Emergency Medical Care, Disaster Response and Specialized Rescue

• Perform safety checks and general maintenance work of tools and equipment EDUCATION AND TRAINING

Supervisory Management Certificate - 2014

University of the West Indies Open Campus – Jamaica West Indies High School Diploma - 1997

William Knibb Memorial High School – Carib Road Martha Brae Trelawny Jamaica West Indies

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