Account Manager Customer Service
Resume:
Kenyota Martin
Jacksonville, FL *****
************@*****.***
Person-oriented and competent individual looking to obtain a position with a company that allows me to use as well as develop my communication, negotiation, and problem-solving skills to carry out various duties relevant to the position.
Account Manager
US Auto Credit-Jacksonville, FL
August 2022 to Present
• Initiate contact of past due borrowers to facilitate bringing of loan to current status thereby lowering
delinquencies in loan portfolios overall.
• Compliance to current regulations and guidelines is essential..
• Call on past due loans and provide customer service as needed on each call
• Answer a high volume of inbound calls from past due clients
• Negotiate payment arrangements and assist borrowers with workout options as needed
• Educate customers regarding status of account and fees past due
• Seek out select duties and projects from supervisor in support of delinquency goals
• Independently manage time in an effort to meet all department standards and requirements
Claims Examiner
Asphire Staffing-Jacksonville, FL
November 2021 to June 2022
• Reviews claims and extracts information for processing
• Collects and processes death and life disability waiver claims
• Verifies, corrects, and completes claims information by telephone, letter, or personal contact
• Conducts investigations and gathers supporting documentation on claims
• Calculates benefits payable
• Approves (to a specified amount) or denies claims in accordance with established procedures
Remote Trainer/Coach
HG Solutions-Jacksonville, FL
January 2019 to October 2021
• Coach and Develop CSR to achieve team goals that would support business strategies
• Monitor CSR performance to help meet and exceed client expectation
• Report data, Performance reviews, rewards, recognition, Disciplinary Action/Write-ups
• Complete/Prepare team Payroll, Enforce company policies and procedures
• Recruit and interview new talent for a growing company
Account Resolution Research Specialist
GC Services-Jacksonville, FL
July 2016 to December 2018
• Complied with all specified FDCPA state and city laws and provisions outlined in GC Services
• Compliance with FDCPA & State Collection Laws Statement
• Negotiate and set suitable arrangements within company guidelines
• Ability to adapt in a changing environment
• Research and document accurately in a timely manner, Correct deficiencies and/or oversights
Assistant Manager
Taco Bell Restaurant-Jacksonville, FL
March 2014 to April 2016
• OSHA guidelines along with Compliance with Food Regulations are met
• Cleanliness and safety procedures are met to ensure company is in compliance
• Managed financial obligations, Exercised strong interpersonal skills
• Utilized Problem solving
• Maintained Professional customer relations with Team and customers
Collections/Research Agent
Enhanced Recovery Company, LLC-Orange Park, FL
April 2012 to January 2014
• Arranged payment plans based on the customer financial situation
• Practiced FDCPA rules and regulations along with company policies and procedures
• Handled accounts that were over 60 days delinquent and sent correspondence
• Assisted with escalated issues maintaining a high level of professionalism
• Data entry and Research along with skip tracing (Lexis-Nexis and EDM)
Education
Diploma
Andrew Jackson High School - Jacksonville, FL
Certifications and Licenses
Florida State College of Jacksonville
Business Operations Certificate
May 2023
Business Specialist Certificate
May 2023
Business Management Certificate
December 2023
Business Entrepreneurship Certificate
December 2023
Contact this candidate