Customer Service Administrative Assistant
Resume:
Experience
Direct Support Assistant
CNY OPWDD • Cayuga County Auburn, NY
Protected and served individuals with developmental disabilities to ensure their dignity, happiness, safety and overall well-being. Assisted with life skills, ie., bathing, grooming, dressing, changing, dining. Provided meal preparation, transportation for socializing and community outings, and advocated during medical appointments when they couldn't themselves. Learned individual's service plans and helped them achieve personal goals.Communicated with team members and Supervisors to ensure needs were being taken care of. Practiced confidentiality. Administrative Aide
City of Syracuse - Code Enforcement • Syracuse, NY 03/2014 - 01/2024
Provided excellent customer service, answered phones/took complaints, scheduled appointments for Inspectors, scanned and filed documents and input data on computer, assisted walk-in customers with obtaining proper documents, directed customers to various departments/inspectors, communicated with co-workers/supervisors to ensure correct information was given to customers/companies/inspectors. Skills Instructor
Arc Of Onondaga • Syracuse, NY
04/2013 - 12/2013
See responsibilities for CNY OPWDD. Also, Medication Certification, First Aid/CPR. Customer Service Associate
RAYMOUR AND FLANIGAN • Liverpool, NY
07/2012 - 01/2013
Call Center, assisted customers with purchases, returns and complaints, utilized conflict resolution skills, used computer programs/processes to research customer's purchase(s) to document changes when necessary, updated customer's transaction when new item was given due to first item malfunctioning, ripping, or presenting badly. Typist l and Typist ll
Onondaga Co Dept of Social Services - Child Support • Syracuse, NY 11/2007 - 07/2012
Provided data entry and prepared documents in relation to corresponding departmental services, analyzed current records and accessed research sources to update and ensure case information was accurate, sorted, copied, scanned, and arranged files/paperwork, opened and distributed mail and substituted for Clerk and Receptionist in their absence. Skills
Customer Service, Typing, Written and Verbal Skills Education
Liberal Arts/Humanities
Cayuga County Community College • Auburn, NY
05/1990
Outstanding Jazz Musician Award - 1981
Lisa A Tokarz
*********@*****.***
Auburn, NY
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