Owner Operator/driver
Resume:
Jermaine Jones
Charlotte, NC *****
***********@*****.***
To acquire a more challenging and enriching position that will allow me to utilize and refine my current skills and knowledge.
Work Experience
Owner/Operator
Speedy Jones logistics - Charlotte, NC
April 2021 to Present
I'm a private contractor, owner operator and hold several contacts with
• Road Runner Recycling
• US Pack
• Innovative Courier Services
UPS Driver
UPS - Charlotte, NC
October 2020 to April 2023
• Uses “hand-to-surface” methods when handling packages
• Scans, reads, and labels packages to determine correct grouping
• Moves packages into the delivery area and loads them onto conveyor belts, trucks, or pallets
• Observes strict adherence to company policies (safety, security, uniform, package handling)
• Maintains a clean working area
• Identifies errors in package information, defects, and any discrepancies
• Collaborates with other warehouse personnel to ensure work efficiency Dockworker/ Lead
XPO Logistics - Charlotte, NC
March 2014 to August 2020
•Efficiently sort, handle, load, and unload palletized and non-palletized freight using appropriate motorized and manual equipment, including pallet jack, forklift, and by hand as needed
•Utilize mobile hand-held devices for tracking shipments
•Safely climb in and out of trailers
•Lift freight and other objects of various shapes, sizes, and weights (up to 50 pounds frequently and greater than 75 pounds occasionally)
•Secure freight inside trailers using appropriate tools and supplies (e.g., pallets, straps, rope)
•Safely walk and stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery
•Safely walk, reach (including above your head), bend, climb, push, pull, twist, squat, and kneel as necessary to perform the job duties
•Ability to handle hazardous materials
•Adhere to company safety policies
•Frequent contact with service center personnel; fast-paced and deadline- oriented
•Safely work in adverse weather conditions
•Prompt, daily attendance at assigned work location Forklift Operator
Randstad - Charlotte, NC
March 2013 to March 2014
•Sorts and places parts in racks or other designated areas
•Complies with all safety requirements
•Package or kit finished product for shipping (shrink wrapping, boxing, labeling)
•Electronically scan products using a warehouse management system
•Ensure damaged products are identified and removed when received
•Complete daily logs
•Communicate with associates from other shifts
•Attach identifying tags to containers, or mark them with identifying information
•Read work orders or receive oral instructions to determine work assignments and material and equipment needs
•Record numbers of units handled and moved, using daily production sheets or work tickets
•Reads production schedule, customer order, work order, shipping order, or requisition to determine items to be moved, gathered, or distributed
•Fills requisitions, work orders, or requests for materials, tools, or other stock items and distributes items to production workers or assembly line
•Assembles customer orders from stock and places orders on pallets or shelves, or conveys orders to packing station or shipping department
•Uses computer to enter records
•Operate forklifts, pallet jacks and a variety of warehouse mechanical equipment (where applicable)
•Operate forklifts or pallet jacks to transport stored items from warehouse to plant or to pick up items from several locations for shipment (where applicable) Receiving Clerk
Kelly Services - Charlotte, NC
February 2012 to October 2012
•Organizing boxes and printing shipping labels for daily shipping deadlines.
•receiving, logging, and/or distributing work; •filing, photocopying, faxing, taking phone messages, preparing, verifying or matching data on documents and/or items
•performing data entry tasks; compiling simple data.
•Preparing documents, such as work orders, bills of lading, and shipping orders to route materials.
•Recording shipment data, such as weight, charges, space availability, and damages and discrepancies for reporting, and recordkeeping purposes.
•Preparing special shipping containers, cases or packing materials.
•Confirming and recording the receipt of shipments.
•Preparing, reports and noting any shortages or damages for record keeping purposes.
•Maintaining inventory records and prepares reports.
•Maintaining supplies, verifying inventory, maintaining the cleanliness of the warehouse and maximizing efficient
Customer Service Representative
Kelly Services - Charlotte, NC
April 2011 to December 2011
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
•Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Customer Service Representative
Sprint - Charlotte, NC
March 2007 to December 2009
•Handle incoming calls from customers and engineers, raising and investigating cases in Salesforce.com and responding to customers as necessary
•Handle emails from customers, colleagues and 3rd party engineering providers.
•Responding to voice messages left during busy times
•For all contacts relating to an existing open issue, the job holder is required to add a note to an existing case
•Identify customer concerns and issues, taking the necessary action to resolve the issue, ideally and where possible, within the duration of the call.
•Address issues by answering questions, troubleshooting and assigning to an engineer where necessary
•Liaising with internal support teams - Development, Finance or Sales - to resolve/escalate issues Education
High School Diploma
East Carolina University - Greenville, NC
1997
South Mecklenburg HS - Charlotte, NC
Skills
• Logistics
• Pallet Jack
• Freight Experience
• Communication skills
• Customer service
• Driving
• Warehouse experience
• Shipping & receiving
• Materials handling
• Distribution center
Certifications and Licenses
Forklift Certification
CDL A
February 2021 to May 2027
Driver's License
Non-CDL Class a
CDL
Passenger Endorsement
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